Michaels — Local services in Sheridan

Since moving to this area we discovered this Michael's was close. It is located in an outdoor mall called Riverpoint. There are other stores like Burlington and Target. We visited this store to find an adjustable scroll frame stand to use for needlework. Their website showed they were available at this store. We weren't familiar with the layout so we asked an associate, they didn't know what we were asking for. We found another associate in the quilting and needlecraft department. We interrupted her working and had a very bad attitude. She was irritated we asked for help. Our first impression was not good. As we looked in the store for other items, we found the prices extremely high. We made a purchase and the cashier said we would save more if we provided our email and phone number we would save more money. It felt like we needed to give them in order to receive a discount. We shouldn't have felt pressured to give them our information. The store is located on the first floor, there is plenty of parking and disabled parking. They do not have...

Went into the store, walked around for about 10 minutes and couldnt find anyone. Finally there was a cashier at the front so I politely waited to pick up my order, when the rude old blonde lady with the curly hair and glasses snapped at me to just use the self check out. Didn’t politely say “hey just so you know, there’s a self checkout” she literally said “you know you can use the self check out right?” It was right in front of me. If I wanted to use it, I would have. But that’s not why I was there and you can’t assume that every customer knows what they’re doing or where to pick up orders, especially if it’s their first time. If you hate your job, that’s fine. But don’t be rude to customers who are literally just minding their own business in line while you check the same gift card 15 times.

Stop replacing people with machines. And find...

Extremely disappointed. I was in the store weeks ago and purchased resin that was bad. Upon returning I discovered all the cans on the shelf were hard/not liquid like they should be and told 2 employees who in turn looked at me like I was an idiot and disregarded what I was telling them. I thought removing them from their for sale inventory was an excellent suggestion. Yesterday, in the clearance aisle were cans of the same product...contents as solid as a rock. It's resin! It has to be liquid prior to use! Why would they be so negligent as to not pull the items from the shelf? I'm hoping it was just an oversight, however, it really has me questioning the store policies...