Dutch Bros Coffee — Restaurant in Sherwood

I pulled up to an empty drive-thru at 12:35 pm, and the employee was completely disengaged. No greeting, no thank you—just a card reader shoved in my face. I understand not everyone wants to chat, but a simple “thanks” for spending $6+ on a coffee would be nice. Instead, she handed me my drinks and immediately turned her back to me. I said, “Well… thanks?” and just drove off.

To make things worse, I overheard her loudly discussing a dramatic breakup while I was still at the window. It’s clear Dutch Bros doesn’t care about its customers or the professionalism of its employees. Really disappointing.

Also, the coffee quality is hit or miss—sometimes it tastes like I asked for, sometimes it’s completely wrong. It’s clear that the training here is either non-existent or severely lacking. If we’re paying $6+ for a cup of coffee, there should be a minimum level of expertise behind the counter, but it seems like there’s none. The inconsistency is really...

Quality has seriously declined over the last few month. I cannot even count the number of times my drinks have been made incorrectly. Even when I stay in line and ask them to correct the issue they've still make the drink wrong. I've never had such repeating issues with a Dutch Bros. Maybe one in a blue moon other Dutch's will make a mistake but now Sherwood is making mistakes on 3/4 of all the drink I've ordered. Some of the issues I've encountered are incorrect toppings, incorrect flavors, missing floats, non-blended drinks, non-handblended / double blended drinks, ect.

On top of that previous the staff were friendly and talkative to customers, which is what I've come to expect from Dutch Bros, however recently the staff have been rude. They're more concerned with talking amongst themselves or not at all if I'm lucky.

Until Sherwood fixes their issues I would suggest going to Tualatin, Wilsonville, or...

Today 12/20/22 visited at 10:40 am. My last experience (a week ago) was horrible but decided to give this location a second chance. This female with long blonde hair that was out taking orders was a nightmare. One of the lines was long so we drove around to the other one and she VERY visibly rolled her eyes at us. Then she asked if we we were buying gift cards, we said no, she got really short with us and was VERY rude. And she didn’t really ask, she more was like…”so you’re buying gift cards?” Rolled her eyes multiple times. We ordered and she scanned the app. We got to the window and the girl had cancelled our order and made it look like we ordered 15+ gift cards. So when we got to the window, there was confusion. I LOVE this Dutch and everyone has always been so kind, but this was ridiculous. I’ve been in contact with corporate but still leaving...