Nothing Bundt Cakes — Restaurant in Shreveport

First of all one ⭐️ Star is being generous. I ordered a classic vanilla cake large birthday cake on the phone a day beforehand for my moms party. I asked for curbside services when I picked it up. After waiting 20 minutes, they did not honor curbside nor were they friendly at all!!!!!!!! I received a ice cold cake which I stated I would like for it to be thawed slightly. After getting to the party and waiting 2 hours for the perfect moist thawed classic vanilla cake that we were expecting to taste we bit into a berry cake that NONE of us like!!! Some people were allergic to strawberries and were spitting it back out. I called immediately to the location and asked for the manager, after I explained and told her it could possibly been strawberries 🍓 after waiting 5 minutes on the phone for the manager she rudely barked, “we don’t make strawberry cakes” I stated to her it had to be some type of berries because I’m chewing the seeds in my mouth as we speak, then she stated they carry raspberry! I told her I have pictures and I’m looking at pink filling inside the cake. After a long sigh she stated she can give me a credit or ice another cake. I told her I would definitely like to come get another cake. When I arrived to pick it up customer service was not friendly or apologetic at all. I tried to show the pictures and I was brushed off, no one wanted to talk about it and everyone was moving really fast like they were super busy and no one was in the store but me. Apparently my Issue wasn’t important. Then they proceeded to bring me this cake in a box, I explained to them it was for my moms birthday and the party was still going on and I originally paid for cake decorations I would like them placed on the cake. At that moment I felt the fear of my cake being spit in or whatever else because I could tell I was annoying them even though the fault was on them. They had labeled the first cake a vanilla classic but it was incorrect. I understand mistakes can be made but at least be apologetic and have the best customer service you can at alllllllll times! I’m a faithful customer that order several cakes from this location I will NEVER order again!!! I’m DONE!!! I also have a business and when things are done by accident not only are we apologetic but we offer sooooo much more than just what you originally paid for please be careful when ordering a $45 cake with poor customer service false advertising on curbside poor delivery service and ice cold cakes...

The cake is pretty good, I will grant that. But their customer service is AWFUL! We ordered a retirement cake from them for a lady who'd been with my company for 30+ years. I ordered it online three days in advance. I requested a delivery time of 10 a.m. The order indicated that the cake might be delivered up to three hours prior, which was fine with us. The morning of the lady's retirement party, 10:00 comes and no cake. I started calling at 10:20 but no one would answer the phone. I kept getting their voicemail, which said their mailbox was full. I finally reached someone at 10:25 and asked where it was. I was told that the driver had 6 deliveries to make but that he was on his way. When it wasn't here by 10:40, I started calling again. Once again, no one would answer the phone. I kept hitting redial, and someone who identified herself as an assistant manager told me that the delivery driver was delivering our cake "first." I asked when he left to make the deliver and was told he hadn't left until 10:30. I told this person that our cake was ordered for 10 a.m. She informed me that delivery times "can't be guaranteed." It does not say that on their online order form or on my e-mail order confirmation, just that delivery was for 10 a.m. but that it might be delivered prior to that. I was not apologized to or offered anything to make this right. By the time the cake got here at 10:50, the party had already begun, and they were waiting on the cake. This is simply outrageous and ridiculous. If delivery times can't be guaranteed, then the customer should be notified ahead of time to make alternate arrangements. I ordered well enough in advance so that if the delivery was going to be a problem, someone had my contact information to call and tell me. DO NOT USE THIS PLACE IF YOU NEED A CAKE DELIVERED AND DON'T WANT TO DEAL WITH HORRIBLE...

I've always had a very positive experience whenever I've gone into the store. The decor is cheerful and the staff have always been polite and accommodating. But the absolute best part is, of course, the cake!!! Cake is a wonderful thing, in and of itself, but these cakes are sinfully, dangerously good. We're talking choirs-of-angels-sing-with-every-bite good. The cake itself is moist and flavorful, and the rich, creamy icing is just perfection. Even if you're full and can't eat another bite, you won't be able to resist the indulgence until the last crumb is a memory. I've tried putting the fork down (you know, to save half for later) but I just can't do it! I've already tried every flavor. They even have samples available sometimes. So dangerous, for real. I've been tempted to show up with disguises and ninja gear so I can keep grabbing samples over and over again. Shame on me - but it would be sooooo worth it! Endless free samples of the best cake ever? Oh yeah, I'd suffer the years of ninja training to make that dream happen. Thanks for the great cakes guys and gals! I hope to keep indulging for many...