I'm pretty heated right now. After receiving a glowing recommendation about this place, I called them 3 hours ago to see about ordering meatballs for a Superbowl party. The woman I spoke with said they were open till 3pm when I said I needed them around 5:30pm. She first said they would be cold but then after checking said I could pick them up hot. We left it that I would pick them up by 3pm when they closed. She was in such a big hurry to get off the phone that she didn't tell me she was talking about 3pm TODAY and that they are closed tomorrow, Superbowl Sunday. I made it clear for anyone that was not in too big a hurry to get off the phone I was wanting to pick them up and take them right to the Superbowl party; why else would I want them hot?? So they called me today at 3:05 pm asking if I was still coming for the meatballs?? Uhhh yeah people, on Sunday, which I made clear was what I needed to do. A little more customer service and a little less hurrying someone off the phone would have made it clear they could not provide what i needed when i needed it Thanks for yanking me around people!