Osaka — Restaurant in Shrewsbury

I’m just gonna share this story and you can be the judge on how you feel. Last night, I took my best friend to dinner here. We don’t get to see each other very often. Everything was fine until the chef asked us the temperature of the meat we wanted. Me and my partner wanted, medium, and she wanted medium rare because she does not like it at all if it’s cooked too much. Most of the table did medium, except for one man who did medium rare. When the chef repeated back the temperatures, he said, “all medium except one” My best friend then spoke up and said “no I like mine medium rare please.” The chef then said “ it’s too late for you to change, it’s not about what you like ” thinking he was joking around she then responded. “No, you’re gonna make me cry.” They shared a laugh and I thought everything was good. Until it was time to cook the meat. He separated, the medium rare and served it to the man. noticing he wasn’t cutting up another one I spoke up saying hey “excuse me, she wanted hers medium rare,” thinking he didn’t hear us. We spoke up again this time both my partner and I. He still didn’t acknowledge us at this point the entire table could hear us and was looking at us. My best friend didn’t want me to make a scene or embarrass her so she tapped me and says it’s fine. “He’s just ignoring us.” He then placed an overcooked steak on her plate. She barely touched her food at this point I should’ve got the manager or the server, but it was too late. I tried to come up with excuses for the chef. Maybe he just didn’t hear us But he had acknowledged my friend the first time and when i spoke the entire table looked up. So it is very unlikely that this was the situation maybe it was a language barrier, but even that wouldn’t make sense because he spoke English just fine taking the orders. Very disappointed on how this took place and won’t be returning and I am going to continue to advise others to go to...

I go here regularly & this review is nothing about the quality of food but more so the issues with customer service.

1. Hours of Operation - is not updated on the site or Google. If you're going to have reduced hours, on top of separate hours for in-dining vs. takeout than it would helpful to update this regularly. i.e. trying to make a pickup order but no one is answering.

2. In-dining - last weekend I called to see when in-dining stopped, the guy that answered stated as long as I arrive before 7:30 PM. I had to remind that same answer to the owner after I drove 20 minutes to get there & dine-in. I just expect decent customer service if you choose to seat me; I normally receive a good wait staff so why is this an exception. The whole dining experience was rushed. We sat & asked for a normal booth, not a hibachi table. They got part of our orders wrong which we just left as is & we tried to add rice and a extra drink, but everything was closed. How is it closed when we just got seated? Why even make a 7:30 rule if you're going to provide low quality service?

To add, the owner is rude... she can stay rude it doesn't bother me but just had to put...

Not going back. The person that sat us seemed annoyed before interacting with us and just had a poor attitude. The place had 4 different groups, so pretty slow for lunch time.

They took our order after a 10 minute wait and when a 2nd gentle man read back our orders, we found they messed up one of our orders. Later, the hibachi chef appeared and confirmed what we ordered, and he ALSO had the wrong order but was able to address with minimal effort.

The 2nd gentleman came back with our drinks, and I found debris in my cup, it was filthy. I waited 15 minutes, and finally had to get up and go to the counter to ask for a new cup.

The vegetables were mostly burnt, and I had ordered NY steak and chicken, and the steak tasted like it had been in the open air for hours, had a funky taste to it.

When getting our bill, we discovered the group beside us paid for our cheaper meals and we were billed for there's. It was only a minor difference, but still unacceptable. At that point I was feeling ill and my wife and I just wanted to leave.

Overall bad food and bad service. The hibachi chef was the highlight but not worth getting sick and...