Whataburger — Restaurant in Siloam Springs

I walk into Siloam Springs Whataburger, I’ve heard a lot of bad things about it. Everything from expired meat to rats in the fryer, but I’m finally trying because I haven’t had Whataburger in awhile…

I decide to go inside, about 10;30 at night, and it’s bright, modern, didn’t feel like I should be in Siloam Springs. But it wasn’t a bad modern, I was greeted fast, and my order was took. The girl was very helpful, giving her honest opinion and not the “everything is good here!”

She helped me pick out the Number One, and I subbed out the mustard for water sauce. I got onion rings, and a drink. I got my drink and tasted the sweet tea, freshly made, and it sucked ngl. It tasted burnt with too much sugar, I couldn’t tell you if I was drinking tea mildew or sugar water.

I got my food, didn’t take that long to get out, I get sauce which did cost money. I went to my car and let me first start off with the onion rings.

The onion rings were so crunchy and yummy, they came apart good and had that snap. I hate onion rings you can’t eat because the onion part won’t release. The onion was sweet, the breading was crispy and good, and some of the best onion rings I’ve had in awhile.

The Burger, my gosh it was good. The meat tasted fresh, the veggies were up to amazing standards, the lettuce wasn’t shredded, it was juicy… really gave it that “What-A-Burger” feeling.

I gave this a 5 out of 5 because there were more pros than cons, and the only con I felt is the tea. I will go again, 10/10...

Upon arriving at location #1266 on 8/30/25 at 1:22 PM, we were not greeted. When I attempted to place an order with Kaitlynn P., the interaction was disappointing and reflected very poor customer service.

I ordered a #1 with no cheese, no tomato, and grilled onions—a request I’ve made many times at other locations without issue. Instead of confirming the order, Kaitlynn (without making eye contact) responded, “you want nothing,” in a tone that came across as irritated and dismissive. When I repeated my order, she simply said, “what else,” with the same attitude. At that point, frustrated, I grabbed my cup and walked away.

My husband and two children then placed their orders with Kaitlynn and did not encounter the same treatment, which makes me hopeful this was not her approach with all customers.

When our food was delayed, my husband went to check on it after about 10 minutes. Kaitlynn stated it was “just coming up” but then immediately walked past him to bring it to our table. Unfortunately, the food did not appear fresh, which made the explanation seem inconsistent.

Overall, this was one of the worst customer service experiences I’ve had at your brand. I truly hope this was an isolated incident, as we usually enjoy dining at your...

Not impressed,my first time and possibly last time at Whataburger,my nephew and I went here for lunch,we ordered our food and sat at a table,noticed that almost everyone had their numbers for their orders on the tables,talked to one gentleman that took his son to lunch,he said he had been waiting at least a half hour,after about another fifteen minutes he finally got his order,but it was made wrong,not wanting to wait any longer,they ate their lunch, after a few more minutes,two customers went to the cashier and asked for their money back because their lunch hour was up,the cashier was almost refusing to refund their money,I could say more negative about this place,but I won't,not sure if it's poor management,slow cook or they were focused more on drive thru,I don't believe they will be in business very long if people have to wait forty five minutes for their food,I really hope they figure it out! I didn't mention we went here for a breakfast sandwich on our way to go fishing,we were the only ones in drive thru,and it took almost twenty...