Arby's — Restaurant in Sioux City

Customer service ....I was beyond disappointed today. We did not purchase our meal at this location. We did purchase our meal at the downtown Arby's which was cold, not fresh, tasted old and bad enough for me to actually be writing this review. I'm writing this because of the way this franchise handled the situation. My autistic son, for those of you in the community know how picky they are :) and love there specific foods, was wanting to try the wagyu burger that he sees advertised on his YouTube ads. For his birthday special meal, this was his request. One bite and he has that look. He says it doesn't taste fresh. Tasted kinda stale. I told him it's ok I'll stop at the Arby's's out by where we were going. We wrapped the sandwich back up and put back in bag. I also ordered my favorite sandwich cheddar cheese roast beef sandwich special two sandwiches for $7 but it also tasted like it was sitting there for awhile. It was cold and just a weird taste. Went inside and management was called the second they saw me walking in with the bag. I apologized to the lady that first helped me. I had the receipt and paid $20.67 (pretty close) cash for the food we purchased. Hamburger meal plain with cheese fries drink and two sandwiches. I explained we got it from the other location, that it was my son's birthday and him being autistic and picky. Smiling and being polite and respectful. I was told that there was nothing they could do because of inventory, each store was independent, that I would have to go back to to wear the purchase was made. They were nice but I have been management for many years of my life and I know damn well that they could have helped us. I didn't want the money back. All I wanted was for my son to be fed so it was one last thing I had to do. Arby's is expensive. Arby's is the bomb. I love Arby's. I love their food but because of this customer service I won't be going back there anytime soon. You mean to tell me that this company trained it's management to tell their customers hey we can't help you. There's nothing we can do. For me, especially with the prices of everything that have gone up every fast food restaurant, it's no longer cheap. Everything is just more expensive so when we go out to eat it's more of a treat now to me. Arby's was always a treat because it's always been on the high end of fast food. Now that I know if they made a mistake, the franchise is a company is not willing to fix that mistake. Not willing to to help or train their management to maybe hear the human side. I wasn't demanding I wasn't rude. I was in yelling at somebody. I wasn't making it a scene because I've seen things like that and I've seen people get their way. I went in there smiling cuz I was embarrassed and I'm like okay. There's really nothing you can do and I felt embarrassed. I was shocked that we just spent $20 on a meal for my son who is 19 a bigger kid he loves his hamburgers plain cheeseburgers. He loves some but he very rarely ever wants to try something new. So for all those out there who are wanting to try something new, just know that Arby's is not a franchise is not a restaurant that is willing to go the extra mile and correct that mistake wherever you bought it. You need to go back there and have your receipt and see if they will help you. If there would you make it? Obviously they probably won't. Actually I was told that I was going to get a coupon. I didn't go back to the other downtown location. I didn't make a phone call down there instead. I took a minute. Okay a couple minutes and I'm writing this review for everyone to kind of know cuz I never expected this from Arby's. Extremely disappointed. So for all of you out there just make sure wherever you order from at Arby's restaurant that that's possible they may...

I asked for loaded curly fries. I come up the pick up window and I was given the Diablo loaded which I DID NOT WANT. I go up the drive thru again and reorder regular loaded curly fries. I told them I didn’t want the spicy ones. Then they tell me they only have the Diablo. I told them ok give me the loaded fries and just DONT PUT THE SPICY SAUCE. She told me she was sorry but they couldn’t do that because it was part of the promotion. SERIOUSLY WHY COULDNT I GET WHAT I WANTED? WHY IS IT SO HARD TO OMIT THE DIABLO SAUCE AND ADD RANCH??? I didnt ask them to give me a Big Mac. My request was...

Just left this location with the poorest excuse for a fish sandwich I have ever seen or tasted. It looked like someone had stepped on it before bagging. The fish didn't have one flake inside; it was deflated and felt as if it had been microwaved. On top of those mistakes they swamped the bun and lettuce with what tastes like merical whip. I wasn't expecting gourmet fillets but had no idea fast food restaurant like arbys could mess up food THAT Bad... I couldn't even eat the whole thing.. THANK YOU FOR HELPING ME WASTE MY DINNER ON...