Crumbl — Restaurant in Sioux City

Absolutely unacceptable. (I will preface this by saying the entire staff did not look over the age of 22 so I don’t want young people taking the responsibility for this review as this is geared toward senior management and owners.

I placed an order hours ahead of my pickup time for 6 minis. When I arrived there weren’t instructions for curbside pickup so I called. The y employee who answered my call essentially told me even though I’d pre-ordered and pre-paid I’d have to wait until the 30 people in line were served. I had my one year old son with me hence the thinking ahead to order online and pay for curbside. After waiting 10 minutes I went inside and asked to speak with a manager. I was told they ran out of everything I ordered and they could refund me. I told the manager on duty that wasn’t acceptable and to just give me 6 of whatever they did have. If I hadn’t of went to the counter I’d be there waiting hours for my order I placed online and had already paid for while Susan, Betsy, tim and their 25 friends walked in ordered and were served ahead of me. Absolutely unacceptable way to run a business. Fix this or I will deter everyone I can away from this business. You don’t treat customer who have already paid you for items this way. Edit/Update: the corporate customer service gave me complimentary 6pack to replace what I basically lost. I ordered via the app, curbside pickup again, this time pickup scheduled over my lunch break. The process was much smoother and when I arrived and checked in the exact order I’d placed was on its way out to my car. Much better service. Did they forget the note I asked for? Yes. Did they have the cookies I ordered and deliver them to my car quickly? Yes. Updated to 3 stars instead of the 1. The GM also reached out to me and I plan...

I'm editing my post because I thought there was a response to my comment, although generic, that asked how to fix the problem. I hate when they ask how can we fix it, how about free cookies for a year 😜?!?! What's your policy? I live in Arizona and order these cookies for my niece in Sioux City. After talking to a person at my local Crumbl I found there is a count down system in place, and I understand if you are busy that you could forget to check it. She also said I should be entitled to a free cookie. So what I would like is that this matter be addressed as the worker made a mistake (mistakes happen), an apology and my niece gets a free cookie. Come on Crumbl management step up and do the right thing.

Extremely disappointed. Placed an online order around 6-6:20 for 8:30pm pick up. I ordered a 4 pack and a single. One of the cookies was the mystery cookie Carmel Apple. My brother went in to pick them up and said there was 4 girls ahead of him and they all got the mystery cookie, the LAST ONES!! I work in the food service industry and find this unprofessional to not fulfill an order that had been placed 2 hours early, it's easy peasy you put aside the cookies that are already bought and paid for especially if you know you are...

I check your website weekly to see what the cookie flavors are. Every time I go to the store they are always sold out. The one time I did get lucky and was able to order the strawberry pretzel salad cookie, I ordered 6 online for store pick up for my son in law’s birthday. The place was packed when I got there and by the time it was my turn to be helped, the very rude cashier told me they had just sold out! I explained to her that I had placed an online order hours prior and my order should have been set aside, she just shrugged her shoulders and couldn’t have cared less! I lost count of how many times I’ve tried to get a certain cookie flavors and it’s always sold out. And not right before closing either. Sometimes at 1-2:00 in the afternoon. When you ask a worker if more will be available later on in the day, the answer is always “NO!” So, you can’t go to the store and get what’s advertised, and you can’t order online and get it either. Rude workers, consistently out of product - no thanks! I deleted my Crumbl app and will take my business to a...