Taco John's — Restaurant in Sioux City

02June2023 Approx: 8:23 pm Location: 3218 Singing Hills Blvd Sioux City, IA 51106

I never review on my experiences, so I hope this carries slightly more weight than usual. There were 3 young ladies (may have been more, but only saw the 3) absolutely RUNNING this location. When I arrived as the only customer in the lobby it was completely dead. The lobby and parking lot were clean and presentable. Immediately after I placed my order, the drive-thru became busy. During this time they were able to coordinate with making sure my needs were met, satisfying drive-thru customers in a timely manner, and cleaning various parts of the kitchen/lobby. In a time of giving the customer the bare basic of what is needed to satisfy; these ladies delivered. I hope their manger sees this. Would recommend to visit, recommend raises, or at the very least recommend a pizza party!

Edit: I also completed a Taco Johns survey (which I never do). So your manager should see...

Usually not a big complainer, but lately the service here has really went downhill. Today we were in line with nobody in front of us or behind us, which was really nice. We arrived at the window, and they informed us that they wanted to "pull us" because they didn't have any of their potato oles finished. While this usually wouldn't be a big deal, there was no one waiting behind us, and they only did it because they wanted to do better on their wait times, having screwed up, not having ready oles. Next, our food was brought out to us after a wait, without a "sorry", or "thanks for pulling forward". After we got our food, one of the baskets of potato oles was upside down in the bag, my meat and potato burrito was one of the worst that I have ever had, and as I am writing this, I have greasy fingers with no napkins included in the bag. Taco Bell is a block away, guys; I think for me it's...

Placed a $61 mobile order 3/30/24, when to pick it up and waited 45 minutes in the store. Asked for a refund 2 different times and the gal said oh we’re making it now. Comes up to hand me a sack with 2 tacos in it. I tell her that’s not my order. She said oh really, then went back and looked at a monitor and heard 3 other workers say oh we didn’t see that order. 10 minutes later we finally got our order. Then had to ask for cups for our drinks. She slammed the cups down and walked away. No sorry for the wait nothing! It wasn’t just us another lady sat in drive thru lane waiting 30 minutes for her order and had to come inside to get it. Another woman ahead of us said she had been waiting 20 minutes to 2 fish tacos. Then another guy walked out because nobody came up to counter to assist him. I guess our apology was a free churro. Needless to say, I will NEVER be returning to this...