Applebee's Grill + Bar — Restaurant in Slidell

The stars don't really tell the story as there are no negatives. This used to be a fantastic contribution to our community. Whether it was a family meal, the guys or the girls out together, or game time fun, it worked out great. Now, you can walk in and stand there discussing with the people ahead of you that your presence isn't even recognized, I mean it isn't even required as far as their staff is concerned. After standing there, without exaggerating, for about 8 to 9 minutes a man dining up inside the booth corral behind where a hostice should be had to holler across the restaurant to get someone's attention. We thought he was doing that for us, but when the waitress finally hollered back, "do you need something?" the man hollered that there was no salt on his table. The distraction made the remaining servers sitting at the bar with one of their boyfriends who obviously doesn't work there, or at least not at that moment. Although, he could have been, he did walk into the kitchen and back behind the bar at times, so I'm guessing he was either off, or just felt at home. Anyway, the distraction was enough to make them look around and finally noticed we were standing there. You would think that would tell us that it would be best to just leave, but we didn't. My wife was just getting over some kind of stomach virus going around and wanted tomato basil soup. So, we stayed hoping that it would get better soon. Good thing we didn't hold our breath.

It would be easy to understand if anyone was holding their breath though, the a/c blew cold, but it felt and smelled damp and just a bit moldy??? Then our server arrived. Try as he might have been doing, this was either not the right job for him or he was brand new and not being trained, or perhaps that party we disturbed caught them all off guard. IDK🤷🏼‍♂️ Taking our order was obviously confusing him. My wife had the soup, I had the endless riblets, shrimp, and chicken strips. The soup disappointed her and she wound up not eating. I didn't really want the riblets, but I was told that I have to get those first. So, I did. Then while eating those a waitress, not our waiter , brings me another plate with even more riblets than I got on my original plate. I told her that I did not order them and do not want them. Ten minutes later, our waiter returns with the same plate of riblets. I had to repeat my request for the shrimp. They arrived very hot, all four of them. So hot that I couldn't bite them. The waiter said that he would have the kitchen get started on the chicken strips. When he brought those the fried batter immediately started breaking off and revealing the really thin slices of chicken strips. That was enough. We paid the bill and as much as I didn't want to, we tipped the waiter and got out of there promising ourselves that would not ever happen again....

Went to eat at the Applebee’s restaurant In Slidell, la yesterday, I walked in first with a stranger up to the host and requested a table for 2. He looked at the person behind me and decided to help them first. This person was complaining that something was missing from their food. He walked to the back to fix her order, leaving me and my boyfriend standing at the hostess stand. I figured he would come back and seat us and that maybe he figured that was more important to do first. But instead he came from the back, and served a table, and then leaned on the table talking to what seemed to be his coworkers. He disregarded my boyfriend and I as we stared at him waiting for him to seat us. After standing at the door for about 5 minutes, being ignored he finally glanced at the door and noticed my boyfriend and I staring at him and waving attempting to grab his attention. When he finally looked over to us to realize we still needed to be seated, he only said what’s wrong? We said we needed to be seated and he said he assumed we came in with the stranger. This does not make sense to me that 3 people would need to come in to complain about something(a side missing from the stranger’s food), and also I walked in first saying table for 2 but he overlooked me and didnt pay us any attention. After being seated I requested to make a complaint to a manager to the waitress, she said she would get him. She walked around the restaurant gossiping about our complaint and we watched as the employees looked our way and talked about us. We even heard two women who worked at the restaurant saying we all walked in together and threatening to defend the host. It was a very uncomfortable situation. When the manager walked up to our table, I explained what has happened and he seemed unconcerned and said he’ll coach the employee and I would have been okay with this until I explained that I felt racially profiled because the only reason that it made sense to me that the host would assume that my boyfriend and I who were standing with Car keys in hand next to this total stranger with car keys in her hand and overlook and ignore us is because we were all black, thought it was okay to laugh and blow us off. He chuckled when I mentioned that. It felt as though he didn’t take anything I said seriously and I doubted he would even coach the employee by the end of the conversation. I will never eat at this establishment again. It was very...

If I could leave zero stars I would. Trying to go to dinner with my sister and her kids for my nephews birthday. This is the restaurant he wanted to go to. I walked in to get a table as she unloaded all of our kids so we would have a table ready since it was pouring rain outside. It was fine for me to stand there for several minutes next to another couple with no masks on to be denied a table due to not having any masks. I was not offered a mask. My pregnant sister and our four kids standing inside with us we’re told they couldn’t seat us. I asked why the other couple could be there without having masks and she responded “well they’re leaving.” So this other couple is not hounded as we were to wear a mask, because they were on their way to leave but still standing in the walkway lingering with no mask. I said I could use my daughters blanket, and/or our shirts to cover our faces until we get to the table. Still denied service. The worst part was after being asked if I wanted to talk to the manager and me saying yes, absolutely. While waiting for the manager the girl then offered us kids masks, so I said why didn’t you offer that from the beginning rather than telling me I have to leave if I don’t have one. At that moment the manager from across the restaurant yelled in the rudest tone “I can’t control that they just got up with no masks on.” Not only did she yell but she also had zero effort in even coming to talk to us as told we would. The whole situation was very unprofessional, unethical, and displeasing that they showed so much negative behavior to me and my family in front of our kids, but didn’t care about the other couple whom was still in the restaurant when the manager yelled. The restaurant was empty minus the other couple that was leaving. So there is absolutely no reason that they couldn’t have let us sit at the booth that was 3 feet from where we were standing the whole time. If the employees are going to be that controlling over a situation, why not make the other couple have their masks when they got up. There was no other people eating in the restaurant and plenty of employees to be able to catch and notify the customers of their fault like they treated us. Nor did I even see the other customers have any masks on...