Dunkin' — Restaurant in Smithfield

Normally I love Dunkin and have plesent experiences. I looked forward to going to Dunkin this trip. However, my Drive thru experience was not satisfactory.

The employee at the drive thru was very unprofessional and was playing on his phone most of the time, was literally hanging out the window/stared at me though the window made uncomfortable conversation with me, and was tossing my drink in the air while trying to make my drink order.

My drink was 80% milk (it was supposed to be matcha latte) it wasn't even properly stirred up and had all the power at the bottom.

My Avocado toast was not what I ordered. I order it with bacon.

I would have asked them to remake the order but, I don't feel like they could have made it correctly a second time. Not only did I not have time to wait for a second order but, I just didn't feel my efforts in changing the order were worth my time. I can't see me using this Dunkin location in the future. I will try other locations for...

This comment is really for all existing Dunkin’ Donuts nation wide, it's just that the Smithfield NC was the one that prompted me to write this comment. Prices go up and portions shrink. This trend lately of getting less than what you used to get for your money was never more evident than this morning when we stopped to pick up some bagels and donuts. Good lord, not a fan of the small oblong shaped bagels. The bagels tasted ok but their size has decreased at least 25-30% in diameter in the last couple of years. Of course, prices have not decreased. In fact, they are more than they were a couple of years ago. The same goes with donuts. They too have shrunk. Not the size of mini donuts yet, but again at least 25-30%. I don’t see any price reduction for the now junior sizes. Of course all this is happening everywhere you shop these days. Less product for the same price or even for more money. Us consumers need to start protesting this new business model. It’s not...

I went the other day and ordered a breakfast sandwich. There was only 3-4 people there. I waited over 10 minutes to get my sandwich. Then when I open the sandwich at work I find it to be burnt and I had to throw it away. I contact Dunkin Donuts and the send me this letter.

Dear John, Thank you for taking the time to contact us about your experience at the Dunkin' Donuts restaurant in Smithfield, NC . I am sorry that you had a bad experience and will alert the franchisee and our field operations team immediately to let them know what happened.

We have very high standards for guest satisfaction and I am sorry that the restaurant let you down. I hope you’ll give Dunkin' Donuts another chance and come back again soon. Thanks again for taking time out of your day to let us know. Jenna Support Center Coordinator Case #9928798 What an INSULT Come back and give us another opportunity to give you some BRUNT FOOD. STAY AWAY FROM THIS AND ALL...