Lyndell's Bakery — Restaurant in Somerville

Ordered ahead and bought a "specialty" Birthday cake #39 for my daughters 16th birthday on Easter Sunday. Didn't need a whole sheet cake so the person taking the order said we could get it on a round cake but they wouldn't be able to do the whole design. Understandably, smaller cake..no room. Said ok and asked for butter cream frosting. She advised that they would not be able to put the design as shown on the website picture on the side of the cake due to the type of frosting. Said ok and went ahead and ordered. Picked it up Easter Sunday at 11 am and there wasn't anyone else in the store....seemed strange after we were told how "busy" they would be and to make sure we took a number. The store closed at noon and the cases were full with product...however they didn't have any of the traditional Easter goodies like the St. Joseph's Zeppoli or the Easter Bread I was looking to pick up additionally. Was told that they didn't make those items. What?...I had to check that I was in an Italian Bakery. Cake was already boxed and tied so it was not presented to me for inspection like most bakery's do. Got home and surprise...it had some designs on the side...someone didn't know what they were talking about i guess. It looked ok, nothing special and it really didn't seem like much effort went into reproducing the picture of the cake on their website even with the understanding that it wouldn't be exactly the same. Then I thought well maybe they messed up and didn't use a butter cream frosting as ordered. Didn't matter what frosting they used because it was horrible. Nobody ate the cake, including the birthday girl because it was so bad. Basically tasted like lard...no flavor..no sweetness. Everyone said the same thing...they must have forgotten to add sugar and vanilla. I'm a reasonable guy so I tried to call them. Haven't been able to get a live person and my calls have not been returned. Tried to give them the benefit of the doubt but they obviously don't care. Look at some of the most recent posting...seems like they are concentrating on their catering business and quantity over quality. Thanks Lyndell's...so much for good memories for my daughter. Easter comes once a year...16th Birthday's are once in a lifetime. You are not the Bakery you use to be or as I...

I was extremely unsatisfied with not only the cake but the customer service their rude pass blame attitude was upsetting when they came so highly recommended. I was called on the pickup date and was busy setting up did not answer when I called back I got a woman and simply said you called me regarding a cake pick up I repeated myself 3 times she then said “NO! We did not do that “with an attitude in her voice… I had my gps on and my phone disconnected on her. I was driving to the location and she proceeded to call me back 3 times in a row on the forth call I picked up she exclaimed did you hang up on me! I explained to her what took place and we disconnected, when I arrived at the location they brought me my cake I emailed a picture to the Somerville location of a 2 tier cake I got a one tier cake and when I explained it was not what I ordered the gentleman behind the counter said " I did not take this order" in all fairness I know you didn't do it but as part of a team you are responsible for the order as...

I order a cake from this place I didn’t get what I ask me for!!!! Daniel is a lier !!! I pacifically told him what I wanted on my cake. This cake was for my twin my first babies . I asked him to make this cake because this cake was special to me and I told him I wanted fondant for the writing, but he even agreed on the phone numerous times. I repeated myself when I went to go pick up my cake it’s not what I got what I got was a cake that had writing in red. and Daniel lied!!! I would never order a cake again from these people and if anybody else order a cake do not deal with Daniel because he is the wrong person to deal with, and jordana a girl that works there she told me for herself that on the slip it says exactly what instagram looks like, and they have a picture on there page and Daniel said they don’t have a picture on there page!! They are Liers!!!! Only Jordanian she told...