McDonald's — Restaurant in South Bend

Good morning GM Michelle and the other female manager I just spoke with about my order not containing napkins or syrup or salt and pepper. I will address the "other" manager who did not give her name first, the one who accused me of "arguing" and then hung up on me, first. I was not arguing with you, I was letting you all know you weren't training the poor kid at the drive thru correctly bc he didn't check my bag to make sure it had everything I needed before he passed it out. I was trying to help not only you but your guests AND the young man who is being trained. There's nothing worse for any employee, but most of all a young man trying to learn a new job, than POOR TRAINING.

I'm sure they teach you that as a manager and if they don't they SHOULD. The #1 reason employees give for quitting jobs is "poor training". This particular young man especially seems to need good quality training. He came across as scared and unsure. It was CLEAR to me even before I looked in my bag to find critical items missing that he was new and had no clue what he was doing.

I CALLED you folks to let you know this so that you could be aware and do better, again not just for the customers but for HIM.

I was not arguing with you. Not once. The REASON I asked who you were speaking with on the other side of the conversation is because I could tell by your tone of voice and responses you weren't understanding my intent.

This brings us to the GM Michelle. I know your name because I just called another store to get it and to get in touch with your boss, not because you gave it to me.

What happened after I asked the first manager "who are you talking to?" And she replied "my GM" was this: I said "may I speak with her" to which "nameless manager" said (to you, Michelle, not to me, she never addressed ME again) was "now she wanna argue wit you". And then the phone was hung up. By you? By her? I'm guessing by you Michelle because I called right back, 6 times, let it ring until it cut the call off and you never answered again.

Is that the appropriate way for you or your employees to handle your customers complaints?

I'm guessing the answer is no.

Michelle and "nameless manager". Do better. Try harder. You should be ashamed of yourselves for your behavior.

I am waiting on a call back from your boss. I do Hope this till be taken seriously and I do hope both of you are disciplined because your behavior is inexcusable.

If you don't like your job and the responsibilities that come with it or you can't handle it then you should not be accepting your manager level paycheck with behavior like that.

Sincerely Disappointed and...

If I could give 0 stars, I would. Service was absolutley terrible. It took us over 10 minutes to order as the worker had to have us repeat it back to her a good 5 times. Then, at the back cash window, she asked us to repeat our order AGAIN which we did. She then made changes to it and gave us our total and said it was perfect. Even read it back and it was fine. After we paid, she didn’t give a receipt. We asked for one and she claimed she didn’t have any paper so wasn’t able to give one. Okay. Let that go. We get to the front to get our food, we get handed 3 drinks (one more than me ordered but I mean… free drink?) and our bag. Where we are missing BOTH of our fries for the 2 meals we ordered. We ask if we can just pay for 2 fries at the window real quick and get told no we have to go all the way around. Whatever. Adding on to this…. The lady at the window who was the manager was on her phone the whole time texting from what it looked like. We had to knock on the window twice to get her attention due to the fact that she wasn’t paying any attention. Along with everything, We ordered a pumpkin spice iced coffee. They take forever making it but once again, that’s fine. We finally get given it and leave without getting fries because it was long enough. Get home, take a sip of the coffee and… there’s no flavor. Call McDonald’s and the manager tells me she told us at the back window she didn’t have pumpkin. (They not once told us that! Why ring us up for a pumpkin coffee if you don’t have pumpkin?!) I asked her if she didn’t have pumpkin, did she seriously just give me an iced coffee with cream in it. She then gives me attitude. Worst McDonald’s experience ever! There’s another McDonald’s about 5-10 minutes away that can actually get your order correct and give you...

The management team did a good job while noticeably short-staffed and actively training new employees.

My food was excellent, despite my having to wait more than half an hour from when I placed my order at the kiosk: filet-o-fish, medium French fries with no salt 🍟, side of HotMustard sauce, unsweetened iced tea, small M&M McFlurry 🍦.

Only 3 customers ahead of me in line: one elderly lady and two young women whose order also seemed to have disappeared ...

Another family was already eating when I arrived.

A young gentleman brought an order that looked suspiciously like mine to the family seated at the center table. They gladly accepted the additional meal.

Once I had waited 30 minutes and six more customers had come and gone, I asked the manager if he knew what had happened to my meal. He told me that he remembered my exact order and that he thought it might have been given to the wrong customers.

Fortunately, the manager made it a priority to re-make my order and it was ready almost immediately. The food was perfectly fresh, and the dining room was reasonably clean.

Both of the managers reminded the young man to double-check that each order is correctly delivered to the customer who paid for it. It seemed like it was an honest mistake.

Overall, I was impressed that the managers were kind to their employees while making sure that they took good care of their customers. I thanked them and returned my table sign....