Burger King — Restaurant in South Carolina

This was the worst restaurant experience of our life by far. We were upsized without our permission and we challenged the price at the window to find out why our meals were more expensive then the menu board prices.. The cashier was rude and unapologetic, but explained that she had rung up large meals instead of what was requested. We had to wait while she downsized the food and void the transaction from the register only to find out the food was made incorrectly. They had gave us two incorrect meal that we didn't request. We return to drive thru and advised of the concern but never so much as received an apology. I requested the corporate office number while our items where being so called replaced. While waiting on our food we were conforted by NIKKI who identified her self as the General Manager. NIKKI wanted to know why we wanted the corporate office # so I explained the details she never apologized instead begins to argue with me in regards to the verbiage I used in my complaint. Long story short instead of her coming to the window to resolve the situation she escalated the situation and the level of our complaint. Nikki explained to me that we wasn't charged we were rung up big difference she stated. From her aggression with the matter and the fact that she wanted to argue about my complaint I just advised her I won't argue but instead rather complain on a corporate level. NIKKI stated in her most threatening and aggressive tone that "Corporate knows me well" Wow... she rushed us off from the window and didn't even place our fries back in the bags with our meals that we returned. I have been so busy I haven't had a chance to call corporate about our visit on 12/5/2021 around 1pm.. please pull the camera we still have our receipt from the visit because I wanted to report the experience that will cause me never to return to another burger King in my life. I work for a major company and couldn't wait to spread my experience all over the world. Don't stop at that burger location off of Pelham road where Nikki is the General Manager, I couldn't believe burger would have such a person to represent such a...

I haven’t eaten fast food in years. Partly, because the food is over processed garbage, but mostly because I haven’t gotten my order the way I wanted it. That’s across the board, every restaurant. I’m not even a picky eater. It’s always simple things. Case in point, me and my girlfriend go to Burger King on Pelham Road on the way home. She orders a single whopper and a small fry. I ordered the double whopper meal with a medium fry. There was one other customer in front of us, so it wasn’t even a busy night. After listening to the cashier talk about Looney Tunes dressed up as superheroes we walked out to the car with our order. As I was driving away, my girlfriend looked in the bag and lo and behold, we’re short one fry order. OK, not a big deal. She goes back and tells them they give us the fry and we leave. I get home to find out that there’s not even a double whopper in the bag , it’s the miniature whopper and a single one at that. I would completely understand if my order was no pickles, light, onions, add mustard, no mayonnaise. But it wasn’t. It was simply a double whopper. I just don’t understand how that’s complicated. I would also understand if it was a busy night. I’ve worked in the service industry, mostly restaurants, for the last 17 years. I get , that sometimes orders get messed up during the heat of a rush. But there was one other customer, the restaurant was empty. Somehow, still managed to mess up my order, and not even give me the right item. It boggles the mind. So, either people in fast food just stopped caring about customer service altogether. Or it’s a scathing statement about the education system in America. I’m not sure which. But I would recommend that you not go to the Burger King on Pelham...

I haven't eaten at this BK in about a year, as my last experience wasn't good. But they renovated, so I figured, why not.

No one in the drive-thru ahead of me. Yay, I'll be in and out! Wrong.

Simple enough order. #1 - Sausage / Egg / Cheese croissant, add mayo. Two ketchup packs on the side please.

Speaker: "#@$G#"

"What? I can't hear you."

"^&(SG@"

The order looked right on the screen, so I just pulled ahead.

I see three windows, and don't know which to stop at. There's no sign telling me, and I couldn't hear the person on the intercom. So I stop at the first window. No one's there. Pull up to the second window. No one's there. OK, pull ahea...

"WAIT! SIR!"

A woman is now at the second window. Progress.

I pay, and wait for my sack o' breakfast. "Uh, sir? We're waiting on your hash browns. Can you pull ahead please?" She was nice enough. I pull ahead to the third window and wait.

And wait.

And wait.

Finally, my sack o' breakfast arrives. AWESOME.

Drive to work, just a mile up the road. Arrive, sit down, unpack the bag o' breakfast. My sandwich is in the bottom of the bag, SMASHED by the hashbrown carton. My napkins are soaked in grease, having been wadded up and put ON TOP of the freshly-fried hash browns. This is not going well.

My Diet Coke was flat. (Not enough carbonation.) How do you screw that up?

No mayo on the sandwich. DAMN IT. And no ketchup packs.

Those hashbrowns I waited for? Either the fryer oil was funky, or old, or the formula just plain SUCKS. They tasted awful.

And no receipt.

So congratulations. You guys messed up every possible part of my visit. Will...