Cold Stone Creamery — Restaurant in South Carolina

I am giving this score due to the wait time and incompetence of one worker/ maybe manager? I went in yesterday July 3, 2020 with my family to enjoy our favorite ice cream. Signs were posted saying that the register was down, great no problem. However, after waiting more than 55 minutes before placing my order. Note that there were only 7 people in front of me. The problem was that there was only two people working ONE actually working to fill the orders and the other rushing around to appear busy. Instead of helping the young lady (Sam) complete the orders, the other worker refilled ice cream that was not out, kept rushing to the back of store then she would return to check people out slowly. I felt bad for the young lady that was working, her name is Sam. She was amazing, people kept ordering pints and quarts and she kept working hard with a smile. I left there wanting to tip her but was concerned that the non worker would share in on the tip that she clearly did not earn. (I will return today with an envelope for Sam) During my hour, the line stayed at approx 25 people, but the other young lady still didn’t help her get the line down. Prior to leaving, there were 24 people in the line with no help in sight for Sam. I can only assume that this other young lady was the manager seeing as though she only appeared busy without actually being busy and Sam never asked her for help. If you are in the area, please stop by and see Sam she is absolutely amazing and deserves special recognition. Way to go Sam, you thrived in a...

Ordered Butter Pecan Ice Cream. Server asked, Do you want Pecans with that??? Well, yes. Otherwise is it Butter Pecan ice cream??? She scooped out some brown ice cream devoid of nuts and placed it on a cutting board. Cut off part of it ( about a third) and placed it back into the bucket where it came from. Then smashed it flat and sprinkled about a half cup of chopped pecans over it. Then worked the pecan pieces into the brown substance. She then worked this into a ball, which was placed into an 8 oz paper cup. This she handed to me and charged $7.50. I paid and walked toward the door. As I exited the door I noticed that the top 20% of the mixture was now melted liquid. I realized it was melting fast. Better eat some. Took a bite. As the first spoonful was moving toward my mouth I exited the entry door. The wind hit the liquid on the spoon, sending the brown sugary liquid all over the front of my jacket and pants. I placed the spoon into my mouth. The taste was intensely sweet. I tried to clean my cloths with a napkin, having little success. What a mess. Looking around I saw no trash can. I walked to a nearby store...

Worst experience I have ever had with customer service! My daughter turned four today and I pre-ordered her cake more than a week in advance. Since she still naps, her party was in the morning, before the store opening today. It was scheduled to pick-up yesterday and imagine my surprise when we arrived before 3 PM to find them closed. There was a note on the door that they were closed due to weather. It wasn't even windy, much less raining!!!! (We had bad weather overnight, but this was nowhere near that time.) The cake was pre-paid, and the manager had to know that there was a child expecting a birthday cake. He elected to leave for whatever reason, without so much as a phone call. It is now almost 24 hours, and I've yet to get a refund or phone call back despite multiple requests. DO NOT TRUST YOUR CHILDS BIRTHDAY TO...