Jimmy John's — Restaurant in South Carolina

Update: The Owner obviously didn't care because after the head corporation requested to provide feedback to this comment, nothing has changed and nobody reached out to discuss this issue. I would avoid. Just go to Whit's Ice Cream next door!

This was by far one of the best locations in a 10-mile radius because of customer service and we frequent this one a lot. Unfortunately, the closing team has changed and detracts from the entire experience.

The tragedy is that there is a complete difference between day shift and night shift, like most places. Where the day shift is optimistic, bright, chipper, and friendlier, the alternate night shift is the edgy, nihilistic, poor attitude, disinterested, and yet burdened. It's a sort of Dr. Jekyll and Mr. Hyde, if you will, except rather than sane vs. madness, Dr Jekyll would be cheerful, and Hyde would be apathetic.

Dr. Jekyll...Ordering during the day is a breeze. You send the mobile order, arrive, get out of your vehicle, open the front door, grab your food, and leave. Or if you feel like dining in, you order your food, and the people at the register are friendly and attentive. You get your food, sit, and eat. Pleasantries are exchanged upon entering and exiting.

At 8:40 p.m., my young kid had just finished practicing, and we needed something quick. "Freaky Fast," right? I ordered the sandwiches through the mobile app and drove to get them. Within two minutes of waiting outside in the car, one of the five workers turned off the sign. After a couple more minutes waiting on them to make the meal and set it at the pick up area, I went up to the door and tried to open it, but it was locked. We waited for one of the other five employees who casually walked over with aloofness wafting off of them and opened the door to ask if we had ordered a mobile order. I confirmed and was told that they were closing. I asked what time they closed and was told by the gentleman behind the counter that they "had to close early." In reality, they had all but closed down the store before the actual 9PM close time. The line fridge was cleaned, all items were wrapped up and being transported back to the cooler, the floors were mopped and dried, the tables were wiped spotless, and I suspect they were just wanting for the 9PM on the clock to clock out and go home early. (Kudos for the clean establishment, though!)

I used to work in these types of restaurants, and you don't turn away customers, even if at one minute to close. I also understand the frustration of the customer coming in right before we closed and staying way past the closing time, but this was a mobile order. I told them I would need a full refund, then had to wait while they refunded me the money from the order. After some time at the register, the transaction was refunded. When we left, they still had a few minutes before the advertised closing time.

This was very disappointing, but this seems to be the way customer service in the South is. This is the common customer service you receive in this region, at least. When you find a place that has good customer service, it's somewhere you would like to visit more than once or twice. But this type of neglect in customer service reminds you not to visit again for a while.

Update: Submitted feedback to the link provided by the owner, but nothing came of it. No response from them since and definitely no change in quality of employees. The daytime is fine, though. They just have apathetic and non-interested employees working the...

So I love Jimmy John’s. But in the fort mill area it’s been really hard to find one that makes good sandwiches at the quality you’d expect from JJs. This location was the exception. But the last couple times I’ve been there they have been very inconsistent. Today was exceptionally bad. It was the quality you’d expect from a McDonald’s. My sandwich looked like it was punched or in someone’s back pocket while they fell down a mountain. The bacon looked like it was smashed in someone’s hand before putting it on the sandwich. There’s also been several times where sandwich toppings from other sandwiches end up on sandwiches that didn’t order those toppings (Mayo from someone’s hand on a slim 4 and my wife hates the stuff) lastly, this one’s petty but also frustrating. But a few times I’ve ordered a sandwich with the cut in half option checked and they never do. I guess it’s taken as a suggestion? But if you don’t want to do it, don’t put the checkbox on the site. This location needs some serious attention from management. I’d be embarrassed to call this my store. Photo added of my sandwich. Hope this place’s consistency is restored. Especially how much they charge for a...

If I could give zero stars I would! Placed a delivery order tonight- live within 2 miles of the location. It left the store and after 40 mins it still wasn’t here, I called for the 2nd time to see the status of the order, I was informed very rudely that “the order was out and they only had one driver and he had 2 orders.” I explained to the lady I was speaking with that it was very frustrating to wait over 40 mins for a delivery from a business that claims to be “freaky fast” when we are so close and it shouldn’t take that long for 2-3 orders.

She said absolutely nothing for 15 seconds, and when I asked to speak to the manager she snapped “oh, I am the manager.” I asked if this is how she speaks to her customers, to which she said, “yep! And if you don’t like it then I can just cancel your order.” I told her to go right ahead and do that and we would take our business elsewhere!!

This location will never get our...