Rush's — Restaurant in South Carolina

After reading reviews, I finally gave this place a try for a dinner drive through while running a quick errand.

The drive through speaker seemed to be having problems so my order got all confused. Prices were steeper than I was expecting for the level of quality.

After reading other reviews, I decided to try the chicken club sandwich basket (substitute potato salad for fries) and a chocolate cake milk shake. For $14, I got a small 12 ounce shake, tiny tub of potato salad and tiny tub of slaw. No drink included. The sandwich had government cheese on a generic hamburger bun. Definitely no frills here.

Tried to ask a few questions via the drive through speaker but heard voices of multiple staff shouting back to me and with speaker issues this was a cluster. When I finally pulled up to the window, the window staff were not friendly or welcoming. As a new customer I was surprised at how abrasive an experience I found it to be.

The quality of the food was similar to an old school mom and pop take out place but without the value of feeling like your dollar stretches further here than it would at a national chain.

Chicken club was tasty. Breading had a good flavor and was closer to Chick-fil-A grade than Wendy's or McDonald's. Bacon was burnt and super crispy which I liked but doubt most would. Mayo, pickle, sliced tomatoes and lettuce were high quality and good taste. Government cheese was a throwback and made me smile a little bit combined with the lower quality white bread bun but overall the taste was good. Kind of had that church cookout feel to it which actually scored it points for me.

Slaw was boring, small and unsatisfying. Potato salad was same. I basically got 2-3 forks of each which made me regret ordering the basket.

Chocolate cake milk shake was small but tasty. It was exactly what you'd think a milkshake with chocolate cake crumbled up into it would taste like.

Overall, I'd say my first Rush's experience will likely be my last. It had small town charm but this did not make up for the poor service and...

I came through the drive thru today 11-6-2016 @10:04am to order a 3piece chicken whom ever the cashier is wasn't paying attention or something is wrong with their speaker for me to my order 3times so of course by then I'm pissed off I get to the window the cashier doesn't say hello and she comes to the window to tell me my total so I spoke to her because you should have better customer service skills if your going to be working the drive thru window . Then I get my chicken its not fried hard and no seasoning at all I rather after i asked and repeated my order 3times I rather go to the west Columbia location better service , quality food . Here is a tip for you fast food restaurants especially management make sure you hire someone that wants to work for your company and that will treat paying customers with respect to keep your business going and your reputation...

Food was delicious, service was fast, and the customer service was great! However, my total was $23.73 and my card was approved for $19.12 and I owed them $4.61. My card was swiped again and was charged $28.48. I am hoping that it will be worked out since both transactions are "Processing" in my account. I can only think that the cashier added my remaining balance to the original balance before swiping my card the second time. Just make sure to check your receipt and acct! If it is not resolved by the time the charges clear in my account, a dispute will be filed. I will update the review after everything clears.

UPDATE: Everything cleared seven days after the incident. The corporate office was very helpful in getting it refunded. After that, I had to wait...