Dunkin' — Restaurant in South Kingstown

I am writing to bring to your attention an ongoing issue I’ve experienced at the Dunkin’ across the street from the Shaws market in Wakefield. Unfortunately, nearly every time I visit this store, my order is either made incorrectly or items are missing.

What I find frustrating is that my order is always repeated back to me, yet when I receive it, items are often missing, prepared incorrectly, served cold, or barely toasted. Instead of using the drive-through lately, I’ve gone inside, and I’ve noticed the employees rushing through orders, speaking so quickly it’s hard to keep up. On top of that, there seems to be a lot of fooling around, which makes it clear that accuracy is not being prioritized.

I truly enjoy Dunkin’, but the lack of accuracy and consistency at this location has been very disappointing. I would appreciate it if this matter could be addressed with the staff and management to ensure that orders are fulfilled correctly, completely, and with the quality Dunkin’ is known for.

Thank you for your attention to...

I had one of the worst customer service experiences at this Dunkin’ Donuts in Wakefield, Rhode Island. Customers were standing at the counter for several minutes without being acknowledged , myself included. I watched multiple people come in, wait patiently, and receive no greeting, no eye contact, and no indication that their orders would be taken anytime soon.

When someone politely asked if the staff was ready to take an order, the response was rude and dismissive. There was no rush, no apology, and no sense of urgency or professionalism.

This wasn’t a matter of being short-staffed it was a matter of poor attitude and disregard for customers. Everyone deserves to be treated with basic respect, and that was clearly lacking.

I hope management addresses this, because it reflects very poorly on the brand and...

One star is not even rating this is the absolute worst Dunkin donuts I’ve ever been to in Rhode Island I ordered my order and they gave it to me wrong second they told me they had strawberry frosted donuts without sprinkles and they didn’t so they didn’t have any strawberry frosted sprinkled donuts or any strawberry frosted donuts at all then I had a three-year-old who had to go to the bathroom I said I was gonna come inside and get my food and my reorder drink and I will pick up inside they threw my sandwich away and then when I was waiting inside I had to wait 10 minutes before they would make the sandwich again worst customer service ever for that Dunkin’ Donuts I will not be going back there and I highly recommend nobody else goes...