Papa Murphy's | Take 'N' Bake Pizza — Restaurant in South Ogden

You know, I've always loved Papa Murphy's food. It's very comforting and reliable. Definitely is still the case for this restaurant. However, I have found that the Papa Murphy's at this location and at the Riverdale road location are both kind of messy and chaotic. I don't know if it's a workflow issue or a lack of mature leadership, but whenever I walk in there there's just a bunch of teens that seem to be running around like chickens with their heads cut off or socializing and joking with each other while paying the minimum attention possible to the fact that there is a long line of customers right in front of them. I've never had any rudeness with their staff, it just seems like there's a lack of leadership and consistency in professionalism expectations.

The takeout workflow there is also a little sketchy, but this applies to Papa Murphy's in general. Having all of the paid for online orders stored on a shelf or any customer to grab and right next to the door just seems like a recipe for theft and or customer error.

Anyway, definitely have a love-hate relationship with Papa...

I love Papa Murphy’s pizza, but this location was rough. I ordered online and my order was supposed to be ready by 5 o’clock. At most other locations my order had been ready a little early in most cases. In this case I walked in at 5 o’clock and they had me check two different places for my order and it wasn’t there and they said hold on. I watched walk in orders get their pizza before me and wait almost 20 minutes for them to finish my order. They gave me no time updated and didn’t seem to be in any hurry even though they were obviously busy. There were probably 7 people working but there was only one who could run the register. The 20 minutes I waited I watched two employees look lost while this poor girl running the register was told to ring people up, pick up the phone, and wrap the pizzas. She looked so overwhelmed and things were obviously running horribly behind. The way the employee was treated was not right and my sloppy pizzas with sauce everywhere were dumped on the counter with no explanation or apology as to why they took 20 minutes longer...

I love Papa Murphys pizza but this location is AWFUL! I ordered pizza for curbside pickup and set the time to pick up about 45 minutes after I ordered. I headed to the location and when I arrived I called the store 3 different times and no one answered. Finally I was able to get an answer and the employee I spoke with asked what kind of car I was driving and my name and told me they’d be right out with it. Fast forward 25 minutes later and still no pizza. I called again and this time I didn’t get an answer until the 6th time I’d called. The guy was very rude to me when I told him I’d been waiting for my order for 25 minutes. He claimed he was alone at the store but I saw others inside the store. He asked if I wanted him to refund my order and I said yes I was going to go somewhere else. He then proceeded to hang up on me. I have worked in customer service for 22 years and this kind of customer service is ridiculous. This isn’t the first time I’ve had an issue with this location. This was by far the WORST experience...