Popeyes Louisiana Kitchen — Restaurant in South Ogden

First off I have never had a huge problem with Popeyes. Maybe forgotten butter or forks.. or have gotten spicy instead of mild chicken. But that is it.. My coworker and I came to this location for lunch. we came to the drive-thru which the line was pretty backed up. No matter, understandable considering the circumstances also the line was moving pretty quickly so that was nice. We got up to the screen to order the customer service with subpar, understandable everyone is tense at this time we overlooked it. But the employee got agitated with a little problem we were having with the app and wouldn't let us resolve the issue at the window. we got to the window our food was given to us in a timely manner which was great(still customer service 🤔)we get back to work we got our co-workers there lunch. I opened my box of food and to my horror... although my chicken was in there my two sides were in there but on top of my sides were my two biscuits and one biscuit had MOLD on it!!!! I could not believe it!! I have worked in food service for 20 years and I understand things happen, but... it should not!! So I took pictures and decided I would call the store. when I called the store I spoke to a gentleman and said sir there was mold on my biscuit and he said that is absolutely impossible and he kept saying that over and over! I said sir that is actually possible because I am telling you that that is what happened. he said that's impossible because I am the one that is in charge of the biscuits, and I'm telling you that it is impossible I said that is why I'm confused because you guys have such a high turnover rate and they're frozen baked and sold so quickly. he said I'm not calling you a liar but it's impossible, I said okay I get that. I have taken pictures and I'm telling you that this what's going on. He said come in tomorrow and see Miss Beverly because she is the one who takes care of the biscuits. (Ummm excuse me you just said you deal with the biscuits?!🤦‍♀️) he said bring in your pictures because I've got to see this because it's impossible. I said I will bring my pictures and my receipt. Circumstances did not allow me to get to the store 5/21/2020 so I decided to write. I still may go into the store and speak to this Miss Beverly or whoever is in charge. not only because of me, who should not be getting bad food. But for other people as well, who are paying good money and should be getting delicious food not moldy, dirty, old food. Like I said I have never had a problem with Popeyes before which makes me really sad that this has happened! so hopefully I can get this issue resolved in a timely manner, so it does not happen in the future because it is NOT...

Something fishy going on with Drive Thru. Tried ordering in the app but couldn't enter coupon code. Let them know I had a coupon was given a total that was $2 and change over amount on receipt that I asked for. Cashier tendered coupon and senior discount that I wasn't sure if I qualified. There weren't many options for sides except salty, mostly coldish fries while waiting for fresh bone in chicken to cook. Chicken was good but would be even better with desired sides. That's when I noticed/extra e discount and getting charged one thing and told another. The next day I explained the evens and asked if there was a Manager or shift lead. Was hung up on twice trying to call order in earlier That day, because the food was purchased prior to closing.We were there about twenty minutes to twelve.In the afternoon After going unnoticed inside the restaurant, everyone from front of house and back a house came to speak to me, What took about 20 minutes to fix could've been done in one trip. My main concern was being shortchanged, and the fact that there was like not much and the area of sides to go with our meal. While visiting my mother in the hospital, I lost my wallet and was dealing with trying to recover cards and stuff like that.I had a limited amount of cash on me. But it didn't change the fact that I was hungry for popeye's chicken biscuits, red beans and rice and macaroni and cheese. All I got was chicken and biscuits and taken advantage of for over the amount that was due for the meal. I'll change this review if things are changed. When I go through again or when I order to go pick up because the location south of costco on wall is superior to the one in ogden. It wasn't about a money thing, but it was about a food thing. When I was hungry, I wanted chicken. It had to be made perfect was fresher. That way, but we just sat there and eight cold greasy french for his because I didn't want to have a headache and get sick. I'll take this down. Yes. Things have changed.Then you should be able to tell like, right when you get up to the drive through window...

I went through the drive-through on Monday, October 10 around 5 p.m. Total charge for my order was $5.40. As I'm getting ready to hand the cashier my money, she says she needs exact change b/c she doesn't have change or any bills. Not great, but okay. After I was handed my food -- sandwich and napkins -- no bag -- maybe they were out of bags too(??), I requested my receipt. The cashier told me the register wasn't working properly. She couldn't give me a receipt; but if I gave her my phone she could take a picture of the register showing my total. I replied I don't blame you for these issues, but you know this isn't good, right? She turned her back and said something to the effect that she wasn't going to deal with me/my complaint. The supervisor came to the window. The supervisor had an obvious attitude from the jump. I received no apology for his lack of ability to provide basic things, e.g., change and a receipt. He repeated that his register isn't working and told me he doesn't have any change b/c today is a holiday and he's not going to break into the bank so he can provide customers change. Hello Corporate and/or Franchisee: I read other reviews for this restaurant. IF you care about the profitability and viability of this restaurant you should to do some remedial customer service training with your employees b/c my experience was a fail. You should also provide your staff with working cash registers. My sub-par experience is far from a one-off based on other reviews. I'm giving this restaurant three stars b/c this is the first time I've received such poor treatment. In a customer service scenario, there's a professional way to deal with customer disappoint when you're unable to provide basic things for reasons beyond your control -- give an apology for starters. Corporate/Franchisee: This restaurant has issues. I don't blame your staff....