Lost Pizza Co. Southaven — Restaurant in Southaven

The wife and I decided to have dinner tonight at Lost Pizza Co. Southaven. We are regulars at both there and Collierville's location. We typically order Mr. G’s sub, and we did tonight. Well, when our order arrived, the subs did not appear to be what we usually get when ordering a Mr. G’s. Mr. G’s has an olive spread, like what you get on a muffuletta, and is typically warm. What we got was not warm, had no olive spread, and had unmelted butter all over the bun. I returned it to the counter and told them this was not a Mr. G’s and explained the difference between what we generally get and what we have. They took it back, and a few minutes later, they returned it to our table, with the only difference being they put the olive spread on it. We decided to eat it rather than carry it back again. So, the sub is served cut in half, and I had eaten half my sub, and my wife was about half through her first half and pulled a long hair out of her mouth. I walked to the counter and was waiting to ask for the manager. While standing there, I had a clear view into the kitchen and could see the cook, well guess what, long hair about to the shoulder without a hair net. I asked for the manager, who came to my table, and I explained everything. He asked if I could wait a minute, and he returned a few minutes later with a pen and a sticky note. He told me he went and told the cook to put on a hair net and then asked for my name and number and then told me he was sorry and the next time we came in, ask for him, and he would make our food for us. That was it! There was no offer of a refund, although he did offer to remake our subs (really). We just found your cook’s hair in our food. Do you think we still have an appetite? People and businesses simply don't care anymore! Anyway, customers beware! We will...

My wife and I came during a Sunday lunch and ordered pasta and a personal pizza at 12:27. My pizza came within about 10 minutes, but my wife’s pasta and her salad had not come out yet. We waited about 20 minutes and I finally went ahead and finished my pizza. At 1:00, I went up to the front and asked how much longer for my wife’s pasta. The girl at the front didn’t really have a sense of urgency about our food and said that “their pasta and salad station was backed up and it would be out in a minute”. Well it didn’t seem too backed up cause a friend that came in 20 minutes after us was able to order her pasta and get it before we could even got ours. I went back up to the counter and the young guy (I’m not sure if he was the manager or not, but looked college age) looked at my ticket and had a more sense of urgency. He immediately refunded us our entire order and brought out the salad and eventually the pasta. My wife got her pasta at 1:34. He apologized and I really appreciated his help. There other workers looked like young high school kids that didn’t have any sense of urgency. Im not going to act like I know their business dynamics, and I get they are young kids, but my suggestion is that there needs to be more adults/full time employees checking around the restaurant and making sure things are running smoothly. There were some other customers around us that were having issues and complaining as well. This is the 4th time we’ve come and we’ve had some minor issues with our visits, but this was the worse. I hope it...

This was our first and last visit. We met another family there to have dinner with. They ordered their food and as we were ordering our food I noticed that we were being over charged $2 for a particular item vs what the printed menu and wall menu were calling out. When we questioned it we were told that they recently had a price change and that they hadn’t printed new menus, they redid the board but missed that one item, and that the online menu and Grub Hub were correct, but we weren’t utilizing either order method. When we asked the cashier if they could override the price to match what they were advertising this item as another lady walked up and said that the cashier was new and didn’t know the changes and that she would not tolerate the rudeness to her employee. We never raised our voice, we just asked why we were being charged a different price. At this time instead of getting rude we decided it was best to just leave as we probably weren’t going to be treated fairly, even though the other family had already paid for their food. My wife and I have worked in food and retail for over 20 years each and this is not how the situation should have been handled. If the manager couldn’t change the price then simply offer a free drink to make up the $2 difference. I don’t mind paying for the food I want but I don’t want the item to be advertised falsely and when called out get treated like I’m in the wrong. Picture for proof of the...