Taco Bell — Restaurant in Southfield Township

This is my first review in my life and I have been on the earth a very long time. To summarize, they had forgotten a small item. Just pinto and cheese. I needed to turn back as it was for a 3 year old that is a picky eater. When I returned back into the drive thru, I shared the mistake. the individual shared to just "pull around". I couldn't just pull around as there were 5 cars ahead of me. When at the window, I thanked them for the missing item and asked if I could trade in the frozen blast as it was my daughter and it melted in the wait. Again I thanked her. The window slammed and then a group started laughing. It really made me uncomfortable. I backed my car back and asked to talk to a manager. He was in the group that was laughing. He shared they were not laughing at me and just having a good time at work. If you have time to laugh and have fun, at least count the items at the same time going in the customers bags that they paid for ( At this point, I shared given the long wait and the cold food, that I would just prefer to give back the items and get my 25 dollars back. The manager told me it was " on me" for coming all the way back. This would have been a better experience if when an item was left out, as mistakes do happen, that they suggest that the customer with the missing item pull up to the front or side of the the building for someone to run it out. I understand as the manager said they are having a good time at work, and that is great. But as a customer that arrives at the window that is slammed on her, hearing a group cracking up in laughter, and told that it is " on me" for coming back. When trying to get my point across to a manager that should be able to make a decision to just re due a cold order or refund it, I was instead treated as if I made the error and to leave his premise when I asked for the customer service number to call. The manager said it was on the receipt and bag. There isn't a number on the bag and I did not get a receipt at purchase. I do hope this manager can eventually get some advice on how to treat customers. When I shared it was uncomfortable to have the window slammed with laughter especially on top of the cold dinner, he needed to take responsibility instead of his how dear you think we are laughing at you.... We are just having fun at work..... it is "on you" to need to have to retrieve food not in your bag.... It was unbelievable. Undercover boss show needs to get over there.... Trust me, that manager will not be getting the trip...

I've been frequenting this Taco Bell for three years. My order often gets mixed up so recently I got into the habit of putting my order online and picking it up using the drive thru.

I did that recently, and the lady in the intercom told me in a very aggressive tone that the order wasn't there. I tried to clear it out by spelling my name to confirm, but she repeated her words in a yell. While I was double checking my order real quick the lady said something I couldn't hear. I have poor hearing so I asked if she had said something and her response was "I'm not talking to you anymore" in an almost disdainful tone.

I parked my car on the side to not block the line and confirmed twice that the address and time on it was correct. Went back in and tried using a gentle tone to give her the order number in case that helped. She interrupted me, now shouting "I TOLD YOU I DONT HAVE YOUR ORDER". I tried proposing something but she just cut me off even louder. At this point I was getting frustrated, so I told her I would pull forward so perhaps we could sort it out face-to-face.

When I pulled up the order on my phone she practically howled "WHAT DO YOU WANT ME TO DO, HUH?" and ultimately closed the window in my face.

Looking back I could have asked to talk to someone else, but I was livid by then and it should not be on the customer to defuse an employee just to get a meal they already paid for. Reading through some of these reviews, it seems I was talking to the manager, so it probably wouldn't have helped anyway.

To put a cherry on top, she wasn't wearing a mask. Neither was her staff. This is not the first time I've seen them skip on those.

I love Taco Bell and this one has been ok enough when they get my order right, but I don't hate myself enough to come...

Jan 2019_Beware of shill reviews!! Employees at the Southfield Road and 13 mile Taco Bell ask for positive reviews in exchange for free sides.

This place has only gone down hill in recent years. Come to this Taco Bell for:

Rude staff. Employees are not trained how to deal with customer grievances. Long wait times (but short lines). With only one individual in front of me with a two piece order (and only 2 or three served at the drive through) my order of two simple burritos took near 20 minutes. Hard rice. Food poisoning has to be an issue here. How can food get hard in the pans if they are cycling it out at the proper times?

Re: attitudes (La?)Kiesha (whose name may even be a lie) addressed me profanely when I brought back a smashed, tiny $3+ 7-Layer burrito. My $1 beefy fritos burrito was larger. She refused to tell me either her name or the name of the manager in charge. When she finally came out, the manager Elyse was slightly apologetic and told me the names. I ordered around 4 PM on Weds, Jan 2nd, 2019

Re: wait times This franchise appears to have a high employee turnover rate, as they are always understaffed and have only a handful of workers who have been here for over a year). It's unfortunate, because they used to be a decent place to grab a quick bite.

Re: stale food Poor employee work ethic runs rampant here. I feel for those who have to make up for the work of people like Kiesha, as they can't rant to the Google community. Maybe positive behavior deserves a pay raise? Higher quality workers will come if you pay more. Minimum wage gets you minimum star reviews for minimum quality food.

Or don't come here. Just go to the excellent Clawson location and come back to Southfield in time to pick up your order you placed an...