Applebee's Grill + Bar — Restaurant in Southfield

They told me to go to a certain part of the store for pickup. Once I got there, the overweight woman with the large wig on just stared at me with a man from the other side of the store. Just stared and didn’t do anything. Making me feel extremely uncomfortable because it was really weird. Theres a way to handle yourself around customers and this was far from it. I would never just stare at someone without even moving my own body. Just weird. Then another woman walks past and doesn’t say anything. I said hi. But she kept walking like she doesn’t care to help. Very rude and nasty behavior. She comes back and says are you picking up. I said yes and told her the name. And she told me to move so I don’t get hit. lol. First. You’re not going to hit me. It’s the way she said it. It wasn’t caring for me, it was threatening. I know the different and she said it so passive aggressive and rude. I can’t believe people are so rude to people when I’m just standing here trying to pickup an order. I don’t even want to think how lazy and incompetent management must be to have hired more than one terrible employee who bother customers just for walking in. I wasn’t being one of those customers. I wasn’t rushing any one or using body language that suggests I’m in a rush. I pickup food all the time. I just went to where I was directed. I’m not in anyone’s way but apparently I’m being stared at and kind of yelled at about where I’m standing. It’s extremely rude and unacceptable to make someone feel bad for simply picking up an order. By the way the employees look and act, I would never trust management or the employees enough to eat food from this restaurant. The golden rule of business is the customers. I can see the employees have no business or customer service training. You don’t expect top notch service especially not at an Applebees so close to Detroit, but You would at least expect them to not be passive aggressive for you simply existing and breathing their air or stare at you when there are so many other things to look at. Apparently it because that lady was just staring at me. It was as so awkward. I couldn’t believe she worked there making people feel weird about existing because she doesn’t know not to stare at customers instead of helping them figure out where their order is. So weird. What’s the point in coming to this place if you walk in and are being stared at and threatened for simply trying to pickup an order like a normal civilian. I won’t even use the sidewalk this place is sitting on because my experience was worse than I’m able to explain. Simply for picking...

This location is absolute TRASH. I have gotten better service at the 8 mile location. We came in with a group of 11. One toddler and another being an infant in a car seat. No host, so I told the server all of this information. About 15 minutes later she has a table with EIGHT seats set up for us in the bar area. When she sits us, the bartender looked at her and said “I’m not taking them.” So the woman who sat us ended up being our server. No high chair or booster seat, and one person in our party stood the whole time. She said if we wanted something else we’d have to wait again. Plenty of open tables around us but apparently we weren’t allowed to push them together. We were just hungry so we stayed. Another 10 minutes goes by, she brings a couple waters. Another 5 minutes goes by, she brings a few more. Another 10 minutes goes by she brings straws and napkins. Tells us she’ll be right back to get our order. During this time, one person in our party tries to order drinks at the bar. The bartender, who wasn’t doing anything at all, says we can’t order from her because we have a tab open with the server. At this point, we hadn’t ordered anything yet, so we didn’t have a tab open yet. He tried to tell her this but she wouldn’t help us. I’m a bartender and when people come to my bar I serve them, regardless. Guess she didn’t want to make a quick couple dollars. Another 15 minutes goes by and she finally comes to take our order. By this time, tables who have been sat after us are now eating. I get that we’re a larger party but if you couldn’t handle it, you shouldn’t have taken it. I look over about 15 minutes after she had taken our order and see her at the computer for a while. I work in the industry, I see everything. She had just now put our orders in. It had been 45 minutes of sitting down before we got any food. Appetizers, salads, soup, nothing. By this point I just wanted to leave. I appreciate the server for taking a table out of her section and doing multiple jobs, but this was just ridiculous. There were at least 3 other servers on. Our server ran all of our food out by herself. No manager around whatsoever, no host, no busboys, the bartender clearly doesn’t want to be there. Corporate needs to step in...

I went with a group of people. However, we rode separately. First of my party to arrive was told they could only sit in to places. One being a corner and the other a big booth. Which would have been great if Applebee's didn't have this extremely long table, leaving no wiggle room (imagine half a rectangle) with a table on the open end pushed in. Anyway, I know someone mentioned to a server or hostess that there would be more people in the party coming. I happened to be one of them. The corner area my party was in was full, so I couldn't sit with them, and it wasn't an area where you could add another chair. So, I had to initially sit by myself. One member from my group came and sat with me, but because of the booth size, she was on the other end of the long table booth. Now, you would think they would offer or allow us to sit in the other booth that was shorter and had more person to table space, and would allow us to be able to interact with those in our party more easily especially after a third person arrived. I say this because it was three ladies of various sizes, but full figured. The booth could sit like maybe 8-10 people. Let's go with 8. Now, 6 of the eight would be on the inside long booth part and the other two one on each end. There were only 3 of us, yall. Our third person had to skoot in like a kid. However, she spoke up and asked if they could allow us to sit at the other booth cause she didn't want to be uncomfortable. My point is she shouldn't have had to ask. It's the little things being mindful of your customers' needs without them telling you is a big one for me. The other is at a restaurant. You shouldn't have to ask for a menu when you just sat down it should be automatically given right away or napkins after you order. Remembering to bring everyone's drinks and checking in to make sure customers are or okay and don't need or want anything is a must. I'm big on customer service, but other than that everything, it was okay. It was a Sunday there wasn't a whole lot of people there so we didn't have to wait long for our food. The food was good. I had the Bourban Street Chicken. I'd go back....