Chipotle Mexican Grill — Restaurant in Southfield

When I first started going here the workers were very pleasant and they gave you fair portions no problem. I went here maybe 2 weeks ago and got 2 bowls. In one of the bowls there was a nice amount of chicken and the other bowl was so skimpy and had about half the amount of chicken as the other bowl so I asked the man if he could please put a little more in there to make it equal. Then this lady said if you want more you have to pay for double chicken. I explained to her that I don't want extra chicken, I want a fair amount equal to the other bowl. She dismissed me and said it's the same amount in both bowls even though visibly I could see that it was not. When I was younger and I worked a customer service job I would try to do whatever to at least validate the customer not dismiss them or argue back and forth with them. These workers act like adding a couple more pieces of chicken comes out of their pay check. I unfortunately went back to this location yesterday which was a mistake. I had extra rice in my bowl, something that I have asked for every single time I have been to chipotle. Of course I go yesterday and ask for the SAME thing extra rice and they put it in my bowl then when my bowl makes it down the line someone from the back snuck up to the front to write extra rice on the top of my bowl and no one said anything so now I'm confused. For reference, I had just visited another location a couple of days ago and there was no charge for extra rice. I asked the girl at the register is there a charge or something for extra rice and she just says yes and I'm like when did that happen, I just went to chipotle a couple of days ago and there was no charge and she casually brushes it off and says it changes all the time, theres a charge for anything extra. Mind you, I always get extra rice and beans and never once got charged. I always get my dad a bowl too and he gets extra rice, beans and fajita veggies. So I'm confused about what she's talking about. I told her there is nothing listed anywhere about now charging for extra rice. No sign and no one brought that to my attention when I asked for the extra rice. She just rudely dismissed me and said yea well this is our way of letting you all know when you get to the register and starts interacting with the next customer. I told her you are being very dismissive and I'm simply trying to tell you you all could be more transparent with the customer when new changes come up. Post a sign on the glass or just tell customers when they ask for extra rice that there is an extra charge and they can decide whether or not they want to get the extra rice. She did not apologize or even acknowledge my concern just again brushed me off and gave me my total and if I would have had more time to get something else to eat I would not have paid for the bowl and I would have asked for the manager which from the other reviews about how rude the manager is that probably would not have even helped. I don't care if extra rice is only a penny, it is the principle for me that extra charges are being added to my bill without it being listed anywhere on the menu, or someone telling me, or there being a sign somewhere especially when I have gotten extra rice for years and years without an extra charge!! And every chipotle seems to be doing something different every day of the week which makes it more confusing. I will not return to this location, other locations are much friendlier and handle customer complaints much better than this. These workers are extremely rude and argue back and forth with customers or ignore their complaints rather than trying to help. I have worked customer service jobs and I always tried my best to find a good solution for the customer or at bare minimum when there was nothing I could do, listening like you give a crap about what the customer is saying, acknowledging and validating their concern and a simply, apology goes a long way. I would have been okay if she simply said "I'm sorry about that, yes we just started charging for extra rice yesterday"....

I hardly ever leave reviews but I had the worst experience with picking up my food. I never complain about the food service industry because I know how overworked and underpaid they are but I waited over 2 hours for my order. I ordered online with a pick up time at 5pm. The food wasn't ready when I arrived around that time which is fine. I wait for a little bit only to see not one food pick up order was on the shelf. I wait a little longer to see that one person in the kitchen was not making any orders. I come to find it was a shift change and she just started her shift so I wait a little longer but nothing is being made. I went up to ask her if my order is waiting to be made and she said yes. A few more people come in to pick up their orders when they all notice that not one order is ready. Most people coming were dashers or uber eats all stating that their app said their order is ready. At this point more and more people come to pick up and nothing was being made. Then someone says that they ran out of chicken and most of their orders were chicken based and we had to wait about 15 minutes for it to be cooked. At this point I've already been waiting for that long so I didn't mind waiting more. But more and more time pass and the pick up line is getting longer and longer and more frustrated. When the chicken was finally done and they started to make orders, they didn't even make them in order. People who came after me got their orders. I kept asking when mine will be made and the one person just kept saying they need to catch up on the order but have no idea why they werent doing them in order. There was only one person making the orders too with one person coming in every once in a while to half-heartedly start orders. Every new pick up person kept asking how much longer with no answers. It took until 7:15pm (over 2 hrs) to get my order and that's only because I asked enough times they manually printed my order ticket to make it. And after all that, they got my order wrong. I will never order from this location again. I understand being understaffed but this was beyond ridiculous. I don't mind waiting but over 2 hours is way...

I love chipotle and I've been to this specific restaurant many times in the past with no issues. Leaving a 1 star review because of today's experience. Whoever is in charge of this store really needs to work with some of the employees.

I came in a little later in the evening and the store was a bit understaffed, which is fine as they were starting to wind things down for the day. There was a line of customers in front of me, which is also fine - I've worked in the service industry and can be patient. Of the two employees working the assembly line, the young lady was perfectly on top of things: she got my request and put all the hot ingredients together for me. The young man working the toppings/register was a whole another story. The line in front of me was about 5-7 people long and it took literally over 30 minutes for me to get to the counter. Once there, I actually started paying attention to what's happening. Well, the young man was not just doing everything slow (which I can understand if he's a newer employee), he kept walking away from the counter to do absolutely nothing. It got to the point where his assembly line partner took over the cold ingredient station and just had him do the register. He still kept walking away for no reason. Nobody is getting rung up, he's not doing anything productive, and my food is cold at this point and I haven't even touched it yet. By now, the couple in front of me had finally reached the register to pay (meaning he got to them - food has been done and ready for checkout for at least 20 minutes at this point). He left the register 3 more times without ever doing anything to ring up their order. At this point, I didn't want my cold bowl, so I left the restaurant. Again, I worked in the service sector before and have a great deal of patience for people doing these often-thankless jobs, but you need to...