Friends Cafe - Southfield Town Center — Restaurant in Southfield

I have been a regular customer the past 6 years of the Friends Cafe, as I work in the same building it is located in. I've even grown to be good acquaintances with a lot of the owning-family and other staff members. However, the last 2 months, give or take, a more mature woman has been working the cashier. She is incredibly rude and unpleasant. Despite my desperate attempts to meet her kindness and empathy upon every visit I make, she continues to be a truly awful experience at the café. Today was the breaking point. I had not come down to the store with my wallet, just a single card. So I only had a certain amount of money to spend. I apologized to her profusely and explained this to her. I assumed she got frustrated, as she not only stopped speaking to me, but she attempted to then tried take my card out of my hand before I was ready or able to pay yet, then after I paid with "tap" option, she had the audacity to push both my card and my hand off and away from the card reader. The store prices are already high enough not to come in (I paid $8.55 for a cookie, pack of Keeber peanut butter crackers, and a 3oz bag of CheezIts!!!), but promise I won't be back as long as she is assisting customers. There was no reason for that woman to place her hands on me or my card,...

Food is good. But the cashier is one of the rudest people I have ever encountered. I refuse to go now because of her attitude. If you call and ask which soup or the special for the day... she will say "what" a hundred times or hang up on you. I finally got her to say which special it was and when I repeated I want to know the soups, she straight up said " maam I am here but busy, if you want to know which soup you can come here and look for yourself." She has absolutely no customer service and an awful representation of...

While waiting for my lunch to be prepared, I watched the man literally spread the tuna on someone's sandwich with his (gloved) fingers. Then proceeded to go to the grill and cook - never changing the gloves. The food is overpriced and not good. I couldn't locate the ketchup & when I asked where it was, a rude cashier said she had it hidden behind her register. I won't be returning here. Packing my lunch is much...