Las Cazuelas-Southfield — Restaurant in Southfield

Heads up long post. TLDR – Bring back the Cazo Combo. What the hell?

Do you know the feeling you get when you find a restaurant that is a gem in your eyes? A restaurant not many people in your inner circle know about, and for good reason! Because, something’s in life cannot/should not be shared, at least not until the right moment with the right people. A spot you consider YOUR personal spot, kind of like the place you go to watch the sun set or rise. The place you think about when you’re not there and all you want is to be taken to that special place where everything is beautiful and nothing hurts! That is what Las Cazuelas has been for me. I always knew that no matter how bad things get in life, Las is always there waiting for me. Until today. Today the menu changed. Words fail to describe the level of sad I am right now. A lot of you reading this might think I am being over dramatic here. I do not care. I was informed in the drive thru I am no longer able to order my all-time favorite Cazo Combination again. I come to Las Cazuelas all the time, and I do mean ALL THE TIME. No exaggeration the staff knows my order so well they let me know when I forget something. Again, this has happened on multiple occasions when I am in the drive through, around the corner without them seeing my face. If you work at this location then I am sure you know EXACTLY who I am. I ate at Las Cazuelas a lot before the pandemic, after covid hit I was forced to work from home, so I made the trip from Royal Oak to eat here more than I did when I was at work 2 miles away. I did this mainly for two reasons. I didn’t know how serious things would get with Covid and if I died I would be happy knowing this was the last meal I had. I didn’t know how bad things would get so I did my part to help keep Las Cazuelas a live until either they went bankrupt or I did. I mean I ate here within reason, not daily but there were a few weeks I came damn close. Now initially I thought this was some kind of joke when I was informed this was removed from the menu, and when I got to the window the realization hit me when I saw the sign "Join us for our exciting new menu changes!” Exciting? Who considered this exciting? Because, I am not excited. My excitement is lacking so much that when I pulled away from the drive thru I quite literally teared up. Kind of hyperventilated, and started sweating. Maybe it is everything coming to a boil with Covid, losing people, no social interaction, being a prisoner at home, and maybe this was the punch that finally brought me to tears. And I did quite literally tear up. Again, I do not care if anyone thinks I am being dramatic. I'm sure you have your situations where you would cry. This is mine. I did get my three tacos, side of rice, had to skip on the rest of trying to assemble my combo because I would never be able to finish the large quesadilla. It’s been exactly 2 hours and 29 minutes since I ordered. And I miss the Cazo Combo so much I’d stab my best friend in the leg with a rusty fork for one. Well, maybe not my best friend. I now realize that 2020 was a trailer for 2021 because my year just started like absolute poo. Please bring some of the old menu items back. If you are unwilling to do that can we please have a secret code word in the drive through where you know it’s me and you’ll make an exception?? Come on.

P.S. I still gave 4 stars cause I'm hopelessly addicted to the food. I took 1 star off for...

The food was alright but we are very disappointed, there was a young lady with attitude and tattoos and she was very nasty and rude, just because I wasn't in my business suit this weekend I guess you thought I was a bum when actually I had called in a very very large order for my whole family and I paid with a credit card but she didn't know that she just saw me standing there and was asking everyone else as they came in the door behind me did they call in a order and I'm raising my hand I said hey hey what about me I'm standing right here I'm in line before these people came in I called in an order and I had to ask the lady behind me could I actually take my place because she kept not acknowledging me. And once I got up to the counter she realize I was the one with the large order so don't judge people by how they dressed or how they look young lady you should be polite to everyone and if you had a bad day at home you should not bring it to work it's just common sense and people skills. And on top of that she laid my credit card down on the drawer when she had me my food and did not attempt to give me my credit card back I happened to see it and main by the drawer by her I said schisma can I have my credit card back to and she gave that to me with attitude as well. Come on guys you cannot be in the customer service industry and not have any people skills. Los Consuelos you have been placed on our temporary naughty list until...

I had gone here before and liked it and recommended it. No more. This time all was utter confusion behind the counter. I had to repeat myself many times to many people. They left my order sitting there getting cold while they worked on ones from people behind me and everyone just reaching over my open food and brushing against it. Things packaged up.carryout that didn't need to be. Two of the people behind the counter were full of attitude and rude and snippy. Horrid service, confused rude staff. If I'd been by myself.I would have walked out mid order it was that.bad. Ridiculous extra charge for cilantro. The food once you finally get it is okay...good enough I will stil give it two stars. Better than a qdoba type place. No where as good as taco tienda on John r

If a manager is reading this I'd suggest the staff get some coaching on friendliness (not treating customers like an annoyance) and informing people what costs extra. And finding some way to make the assembly process more efficient or just having waitreses. The menu has many choices like sit down which is great..but I don't think that translates well to Qdoba style assembly. Eveytime I go to one of those places it is all more effcient and everyone knows their job. Not all tripping over each other and mass...