Einstein Bros. Bagels — Restaurant in Southlake

So I've enjoyed other locations of EB before, but this place sucks. I walk in, and there's no line, but theres registers all over but the 4 employees have their backs facing the dining room. So I look at the posted menu and wait around for somebody to acknowledge me. So after a few minutes after a line starts to form, a guy asks me for my order. I order 2 bagel sandwiches and I ask the guy what kind of shmear do they have. He didn't answer my question but he put a sign in my face that has a few (but not all) of the types of shmear on its so I said forget it. He tells me to "pay over there". I ask where is "over there" he says at the register over there. I find it strange that you're rung up on one register and you have to pay at another register. So the lady at that register asks me a question under her breath, and I ask her to repeat her question. Seriously, if you're going to have employees who mumble under their breath, turn down the music, or don't have music at all. So I pay there and I get my reciept, and I notice the first guy butchered my name, and it's one letter away from an insulting SLUR. My food comes and the lady knows they messed up my name so she's politely hesitant to call out my name (this empathic gesture was the only redeeming quality of this experience). So I get my food and go home. When I get home I notice one of my bagels are completely inconsistent (one is 1/2" tall, the other one is about 2", one sandwich is missing ham). I'm not driving all the way back to this place to get it fixed. So to sum it up, the workflow of this place sucks, the atmosphere sucks, 75% of the employees are miserable, the food sucks and you should go somewhere else for bagels (that one place in trophy club is nice iykyk but they're closed mondays). I've read other reviews before I wrote this one and I know I'm likely to get a generic damage control reply. Don't reply to this review unless you're offering a...

This is probably 1 of my favorite places to go in the mornings. If you're having a bad day, i promise by the time you leave, you'll be smiling. This place has impeccable & immaculate customer service that I haven't seen in awhile. The cashier that I constantly get is Jalen and OMG what a breath of fresh air. He represents this brand & company very well. Jalen's demeanor screams I love what i do and Im happy to be here. I wish the higher ups could stop in randomly and check him out. The other staffers are awesome as well but since I get Jalen every time my review is geared more towards him. The other teammate that I get is Ree'Ree, and her personality is just like his - Both are super dope. She goes out of her way with promptness making sure the customer has a great experience. Both need to be in charge of training all new hire's on how customer service should be done. This establishment is welcoming, clean and very warm. They know how to make you feel good in here and literally brighten up your day. Stop by here just because and you'll see what im talking about. Thanks for your kindness Jalen - Mel & Martin adore the heck out of...

Every table was full this Sunday morning, but only 2 tables had any food on them. The rest of the tables were full of people clutching their receipts hoping to be called up to receive their orders. The line of people waiting to have their incorrect orders fixed was as long or longer than the line of people waiting to order. My order only took 45 minutes to complete. I was lucky... A guy next to me waited 45 minutes before receiving an incorrect order, he waited another 45 to get it fixed. The tables are all incredibly dirty and unattended. And as I sit here writing this the air is filling with smoke as yet another batch of bagels burns in a forgotten oven. Don't go here. You will be disappointed. And Einsteins corporate, if you are reading this: Please for the love of God if this is a franchise, end their contact. They are doing you no favors. And if this is corporate-ly owned then fire everyone on staff and start fresh with an accomplished manager. This...