i Fratelli Pizza Southlake — Restaurant in Southlake

This used to be my favorite pizza place until Sunday night. Took me two calls and ten minutes to place a simple order. Was told it would be 35-40 minutes — on a Sunday night. Show up 40 minutes later to pick up. Pizza’s not ready, but that was okay because it was obvious the girl who had trouble taking the order was also a math flunkie and couldn’t make change for cash. Guess she was so flustered, she didn’t give me a receipt. After waiting another 10 minutes, pizzas are good to go, get them home, and they are barely cooked. RAW pizza dough! Tried to eat it, but half to throw half of it away. Four pizzas, almost $70, waited an hour, and to get improperly prepared food is unacceptable. Will not be returning to this store and will make sure all my friends know too. This is the third time I’m writing this review so every time it gets deleted, the more people I’ll need...

Let me tell you a magnificent tale of melted cheese, perfect toppings-to-cheese ratios and slain dragons. Ok. Forget the slain dragons but the rest of this story is 100 percent true. Steven, the manager, is a pizza GOD who uses his powers only for good. Today he raised his mighty bowstaff and bestowed upon myself and my co_worker's 3 of the most delicious creations ever known to man. I'm literally not going to do any more work today at the office and no one will dare say anything, because it was I that called iFratelli therefore it is I that shall, for today, be untouchable. Thank you Steve, I shall spread your legacy for ages to come.

TLDR; Also y'all, the pizza is...

Very interesting...I wrote a bad review about their pizza and then received a standard response..."we're sorry yadda yadda we will buy dinner for you..." Well I did respond the email link they sent me. I gave the time and location of the bad pizza, then never heard back. I sent another email over a week ago and still have not heard back. Even more interesting, my bad review has disappeared from google reviews as did my pictures of the terrible...