Roberto's Taco Shop — Restaurant in Sparks

(Photograph, first on the right- second on the left.) Horrible experience tonight. We love Roberto’s and ever since moving here about 5 years ago we’ve been hooked.

But why offer specifications if you’re not going to read them?

Tonight we ordered our carne Asada nachos with ‘No onions’ and what do you know? Loaded with onions. They’re usually pretty good with reading and following specifications so we give it a pass.

We order a second carne Asada nachos with the specification ‘No onions, no cilantro, No Salsa. PLAIN PLEASE!’ And these nachos come even worse than the first. First of all there’s hardly any meat and it’s loaded with everything we DIDNT WANT. It seemed deliberate. The orders were literally in the same hour.

We proceed to call the store and speak with Eduardo who doesn’t provide any help. He just confirmed seeing the order and told us to call back on Monday to speak to the manager.

Really a shame, this place has grown to be our comfort food. Whoever was on nachos tonight, I’m sorry you were having a bad night but very disappointing. Not cool.

Edit: Additional family member noticed on the second one it was leaking through. There was no Roberto’s lining in the container. They just threw...

Ordered a #5 shredded beef burrito and cheese enchilada for $9.30. Asked to have sauce on burrito as well as the enchilada which was "no problem!" "Add wet" charge of $2.75 followed his "no problem" reply. Ok, fine. Throw a little extra enchilada sauce on there and make sure I pay for the entire batch of sauce as a result. Minor mistake that I wont make again. The 1 star review though actually stems from the shredded beef burrito. I just cut into the burrito only to find it LOADED with green peppers and onions. I keep searching, knowing I must be missing something. Well I was...the freaking beef. For an entire half of a burrito, I find TWO SMALL shreds of beef. Just two. Only two. Layers of rolled flour tortilla made the burrito appear to be hefty and hearty, but it was all just a joke. I now have a green pepper and onion burrito smothered in red sauce for $12.05 plus tax plus a tip. I know times are tough, but to forego the meat to this extent is...

Place is open 24 hours yet they weren't too happy when we showed up at 5:45am. We were noticed and ignored for a few minutes until a guy with a grumpy look on his face came out to take our order. He wasn't rude, but he wasn't welcoming either. While waiting on our food, some guy outside ripped the lid off a trash can, hitting the door as he dug through the trash, then stormed away, arguing with himself. Gotta love Reno. The food was good, and my boyfriend got what he ordered. But I ordered an egg and cheese burrito (the cash register said exactly that on the display, too) and what I received was a real big burrito stuffed with refried beans and uncooked cheese. I ate it anyway since I was already on the road and not turning back. Anyway, good food but definitely not coming back. Maybe that will put a smile on...