Cook Out — Restaurant in Spartanburg

This place is absolutely absurd. Skip it and go to sonic or wendys instead.

I ordered a 2 hotdog tray with cheese bites and onion rings, an oreo peanut butter milkshake, and an ice water.

The line didnt move for about 5 minutes when i got there. There were only 3 people in front of me. When I got to the window they handed me one hotdog and I heard them inside saying someone made my milkshake wrong and they had to remake it, they never said anything to me about it just closed the window and I waited. They opened the window and handed me my milkshake and said "have a good night" and started to close the window. I was confused, and I said "oh wait, I had a plate." They looked confused and checked the other orders in line and handed me a loose plate without a bag and said "check and make sure that's it." It was, but there were 3 tiny onion rings, and about 7 cheese bites in it. Again I was confused. They said "that's it right?" Now I know portions have gotten smaller and I was fine with the amount of cheese bites, but 3 tiny onion rings? So I said, "yeah I just thought it would have more of the sides. "They said "that's all it comes with." The manager without even looking at my plate said "no tell her that's all that's in there." And eventually after I didn't move she came and looked at it. I told her what I told the person at the window. She said "well it only comes with 4 onion rings anyways" which doesn't matter. I still only got 3 and they were tiny at that. It was like getting 1 and a half. Anyways I told her "3 little tiny onion rings???" And she rolled her eyes and shut the window and walked away. I waited and the person at the window opened it and said "where did she go? What did she tell you?" I said "I don't know" and she came back about a minute later and handed me a bag and shut the window. It was 2 onion rings that were barely cooked. I pulled away and parked to eat and opened my hotdog to find a chunk of the hard end piece of onion that should have been thrown away. And then I realized I never even got my ice water. There are also whole oreos in the bottom of my milkshake. What is going on here???? I paid $12 for my order??????

I grew up in this area going to this cookout with my dad and having a good time, and I will never...

Serious incompetence at this location. Went through the drive through. Placed my order, which the person working had a difficult time understanding. That being said, she did repeat my entire order back to me to ensure it was correct. When I get to the window, she hands me the bag and doesn’t say anything just turns around and closes the window. It was busy so I pulled into a parking spot to check. It was missing literally half the items I ordered, even though the receipt on the bag was correct for what I ordered and paid for. Having two children in the car under two, going inside was really not a great option so I went back through the drive through. I got back to the speaker and explained I was missing items, she told me to come to the window. When I get to the window, she doesn’t say anything and clearly doesn’t know what to do. I explained I missing these items, which was an order of fries and chicken tenders. Someone behind her asks for the receipt, which I hand over. Window closes without any apology or explanation. She comes back a minute later and hands me a container. Understanding that I am not dealing with the sharpest knives, I open it to check. It’s still not correct. There are no fries, only three very small, sad looking chicken tenders. Well, the window closed again so now I’m waving to get someone’s attention. She comes back and I tell her those no fries in here. “Oh.” She leaves and gets some fries but never really says anything and I drive away. I included a picture of the chicken tenders, which were inedible. Anyway, I won’t be back. Maybe if the people responding to these negative reviews, of which there are quite a few in recent months, actually went there and worked with these people, things...

Horrible atmosphere from the employee at the window taking orders on the headset. Wasn’t clear if it was a male or female but they had a dangling cross earring in- giving a description in hopes some form of action or retraining will be taken. Im on vacation with my cousin we’ve never ordered from Cook Out, neither had my mother, as a person who has worked in the food industry and customer service since I was 15 years old I’m really disgusted with the actions and attitude of this person. The way they spoke as we were ordering, acting like we’re just the typical regular person who knows their lengthy menu in and out, I felt rushed and misunderstood- and as I previously stated I’ve always worked in customer service and in all of my years would I never argue with a customer with the way they were ordering food. “Ma’am what are you talking about do you want it like this or are you getting a whole meal” I proceeded to state that these were all separate meals and this person replies “it would be nice to know that” following up I mimicked them back feeling annoyed with the attitude- they proceed to say “no see what you’re not going to do is talk to me like that” like what exactly did you mean? Talk to you back in the same condescending tone you’re talking to me in? You have a job- if you don’t like it quit, don’t try to ruin others day. And then proceed to physically roll your eyes purposely at us, and throw our drink tray in the car while slamming the window shut is literally insane. I don’t know what’s up with this place, if that’s just how they run it or if this was just a bad apple but very unprofessional and...