Dutch Bros Coffee — Restaurant in Spokane

I have no idea what was going on jut a few minutes ago, but the gal in the black t-shirt (employee) was chatting with the driver in the car in front of us like they were long lost besties. I was trying to give them the benefit of the doubt that maybe it was a large drink order since there appeared to be only 1 person in the car, but after a loooong time (greater than 5 minutes) and single iced drink was handed over and then they just continued chatting. The gal (employee) at the window leaned down on her elbows and was there to stay…eventually the driver even handed her phone over to the employee and they just continued to chat.

I have seriously never seen this extended chatting for 10 minutes (or longer) at any of the Dutch I have been to in OR, CA, or WA. I have no idea whether or not the driver was a close friend, an employee, or a former employee, but the gal (employee) in the black t-shirt basically took a full on break with the driver having fun while myself and the rest of our vehicle watched. Oh, and our drinks weren’t even done when we got up there, which really just told me that cars were being pushed through the other side as I’ve normally seen at a Dutch while the chatting was happening on our side.

I know that the Dutch culture is one of friendliness, but this wasn’t just being friendly. What it was is seriously ridiculous and...

Usually it's great, but recently they added different staff and there's this one new girl who seems so clueless but at the same time is so rude. She has short blonde hair. No hello, no good bye and acts like she's ignoring you when your giving your order. If I ever go there for my late night drinks I litterly dread seeing her and hope shes not gonna be taking my order. She's done it already on 2 different occasion and I didn't say anything the first time cause she seemed new and i dont mind it when your starting out and confused. But the 2nd time she acted like she didnt hear what i said and just kept doing what she was doing. I didnt wanna say it again in case she really didnt hear me. Low and behold 2min later she looks up to put my order into the tablet. She is so off putting and is really great at ruining ur night. The other girl made our drinks for us and the blonde girl handed them to me. I said thank you and before i can say have a goodnight she shut the window in my face without saying a word. The staff here get...

I went through the drive thru tonight, I waited a few minutes before anyone came and helped. Didn’t say anything at all just opened the window, I was waiting for her to say anything and then she goes “ are you gonna order something” in a rude and unnecessary tone. I then ask a question and she takes FOREVER to respond and she talked to quick to even understand what she said. She finally takes my order but doesn’t say anything or ask any questions just says the total walks away and then hands me my drink without saying anything, I then ask for a straw and she still doesn’t say a word. Also typically they will repeat your order and confirm any modifications like sugar free or alternative milks. She did not, unfortunately im not diabetic or allergic to anything. I am also a barista and have worked in customer service for 4 years, I am also 20 years old so I’m not a Karen either. I understand having a bad day , BUT this was the rudest person I have EVER encountered let alone a Dutch bros...