Starbucks Coffee Company — Restaurant in Spokane

Husband and I went in to get some cups and coffee for the whole family. No greetings at all. Standing in line waiting to be helped for 10 minutes, no one said a thing! Drive thru was busy, but was appropriately staffed. The staff in drive thru saw us there waiting, yet said nothing. A gal at the front looked at us about 5 times, said and did nothing, but keep working. A gal from the back came up front with a mouth full of food and just continued chomping away, and working, once again saying nothing! The staff was mute, i have never felt a place feel like Scrooge himself lived there. We put the cup that we were going to buy back and left. We will never go back to this location. @starbucks do better! You’re a big brand, you’d think you’d have friendly staff. We went to a Starbucks in shadle and they greeted us, was very friendly and even though didn’t have the cup we wanted, still was a way better experience and we were happy. While standing in line waiting, a gal came from the same location and complained about her drink. Looks like Starbucks needs to pay attention to some reviews and fix this location. We won’t be back and will...

Usually love it here. Went in today and there was atleast one person behind the counter with no uniform. Ordered three Carmel fraps one without whip and 2 pastries. Received drinks and waited on pastries. Counter at pickup inside had a jug of milk, matcha and some sort of pump sitting out. While waiting on pastries we tried our drink and realized that these were not Carmel and tasted of cinnamon. We let the barista know and she said she had made them herself (which she did not because I saw a man with very short hair make them while one of the women with uniform showed him how to make the drinks) we told her that my husband is allergic to cinnamon and asked her to remake the one Carmel frap. She remade it and we left. We brought it to my husband without telling him any of this and automatically said he couldn’t drink it this has cinnamon in it. I’m not sure if they had mislabeled the pump or what but if some tells us that’s not Carmel in ur pump you should taste it. Will not be visiting this...

I am a drive thru person and am guessing that's why I never knew how the experience inside was. It wasn't any more busy than a non-holiday, which I was relieved to see. I was trying to get a large carrier for some friends at a business and wanted cocoa in it as opposed to coffee. I was told that they didn't trust themselves to mix the hot cocoa in a large container, and that was that. I chose coffee and sat down to wait. It was very loud from the music. One patron requested it be turned down but I heard nothing happen. I was trying to have a conversation while I waited and gave up because I couldn't understand any of what was being said. Lol I finally got my carrier and then left to head out. I didn't realize that the white chocolate mocha was going to be something that would have to be mixed by whoever received the carrier and am generally let down. I'm not impressed with my inside experience and probably won't go...