Burger King — Restaurant in Spring Valley

I grabbed a quick lunch at this Burger King and loved it. Had an Impossible Whopper with cheese (it IS National Cheeseburger Day!), small Coke, and a small Halfsies (half onion rings, half fries). It was all delicious and man oh man am I full. Didn't realize they have a Whopper Wednesday promotion if you are a Royal Perks reward member (which I am). $3.99 for a Whopper or Impossible Whopper. What a great deal! Added cheese and substituted BBQ Sauce instead of ketchup. All of the "stuff" on the burger was fresh and plentiful. Tomatoes, pickles, lettuce, and onions. The Impossible burger was perfectly cooked and very juicy and tasty. The bun was perfectly sized. The small halfsies was fairly big for a small and more than enough. I love that concept and it was a good deal as well. Their zesty sauce is very much like the sauce from that chicken place that's popular. Great on the onion rings and the burger too. My meal was well under $10 and tasted every bit as good as any gourmet burger place charging double that! This is a very modern Burger King. Looks great inside and out. They even have an indoor air-conditioned play area for kids that is separated from the main seating area by doors and large glass windows with adjacent booths lining one side so parents can keep an eye on their kids while they play. Very well thought out concept. Everything inside is super clean and well kept up, including the restrooms. The staff are really friendly and my order was perfect and on-time. I used the easy BK app to order. This BK location is five stars...

Don’t be surprised when they mess up your order!

I don’t even know where to start with this Burger King.

The only thing they are consistent at is poor customer service and messing up my order in some way. Either items are not customized correctly, or they’re just flat out missing.

I finally had enough and wanted to give my feedback.

I placed a mobile order so it would be ready by the time I got there, as they are notoriously slow and get backed up all the time.

As I arrived there was only one car in the drive thru. They still made me pull up to the front and I waited another few minutes for my food.

When she finally brought it out it did not have the sauce I paid for when I placed my order.

I tried to go inside to request it but the “24-hour” lobby was locked. I had to pull around to the drive thru and wait behind another car again.

When I asked for my sauces, I heard them questioning why I had asked for extra sauce, even though I paid for them on the app! THEY were impatient with ME!

After getting home, not only was my sandwich made incorrectly since I asked for no mayonnaise and no lettuce, but it seemed like they actually put EXTRA on there.

My “halfsies” order was really just four onion rings, and they were cold and hard. It was like the oil hadn’t been changed and they were just sitting out getting old and stale.

By far, this is the worst Burger King I have ever been to. Consistently. Please choose ANY...

Pulled up to the drive-thru and gave the cashier my name for my mobile order. She told me to pull forward. There were 5 cars in front of me. I got to the window after 8 minutes and waited 30 seconds for the cashier to greet me. She told me that I owed $18 and change. I told her that I had the mobile order. She looked confused and closed the window. After 3 minutes she returned and told me that I owed $18 and change. I again told her that I had the mobile order. She said okay. After another 3 minutes she she returned and asked what I ordered. I told her what I ordered and she said to wait. After another minute she returned to the window and handed me the bag that was sitting on the counter the whole time I was at the window. She double checked the contents of the bag and handed it to me. She thanked me. I told her that I was still waiting for a coke. She handed me a large drink cup that was also sitting on the counter since I got to the window.

I pulled away from the window more than 15 minutes after I arrived in the drive-thru lane.

I checked the contents of the bag and found that there were onion rings that I did not order. I drank my coke to find out it was Dr. Pepper. My Impossible whopper was cold. My spicy chicken sandwich was cold and it was not spicy. It was also overcooked. There were no napkins in the bag and I found a bonus strand of hair in the fries.

This was the worst drive-thru...