Starbucks — Restaurant in Spring Valley

this was my first experience at this location, and probably my last, after the awkward interaction i had with an aggressive, possibly confused but either way very unprofessional barista. i’m assuming shes a shift lead or possibly a manager, which doesnt help in her case. anyways, picture this: you wait patiently as 2 other customers use the restroom when it finally becomes available, so you make your way in.. and proceed to use the room as it was intended, when all of a sudden someone POUNDS “BOOM BOOM BOOM!!!” hard and loud, the kind of pounding that would lead you to assume this person is very mad, and wants to fight you, or has an emergency and is in a panic when they were pounding the door. i say “hello..?” and they reply, very aggressive with anger and annoyance in their voice “I NEED THIS BATHROOM OPEN FOR ALL THE GUESTS”, implying i am inconveniencing other guests somehow or i must have passed the unspoken bathroom time limit of some sort..? strange.. now obviously i dont keep a stopwatch running as i use the bathroom but i am completely aware of my internal clock and the close approximation of time thats passed, definitely nothing outrageous or out of the ordinary, only a few minutes, 3 tops, so i am a little confused but I just answer back okay and proceed to finish, not a minute later i flush the toilet and she pounds a 2nd time. equally as loud, so i begin to think “are you really sitting outside of the door rushing me to leave the bathroom…?” i quickly wash my hands and dry them before she goes for a 3rd pounding. at this point i am ready to see who is so bold as to be pounding and rushing me out of the bathroom i have not been in long enough for this to be necessary, so i open the door, getting ready to ask them what they are doing and why they think they can talk to me like that thru the door, but when the door opens, its a small white girl, probably not older than 20/22, and she immediately before i can even say anything reiterates but much more quietly and in a “friendlier tone” that shes “sorry” but “she needs the bathroom open for other guests”. assuming shes just stupid and doesnt realise i have been in there for 2 minutes, i drop it, and decide not to ask her if she would rather me keep the bathroom door unlocked or open next time i use it (which i promise i never will, horrible/fake guest service, i’d rather go somewhere with genuinely friendly baristas, not a fake friendly tone trying to obscure her poor attitude) and as i walk away she looks at a customer and tells them “hey the bathroom is open now!” .. as if she saved the day.. as if the bathroom wasnt open 3 minutes prior. if this is her everyday to everyone, and not just some weird, hateful attitude she had assuming i was homeless (there are a few homeless people that post up here, so i can see her possibly thinking i was one of them and thats why she thought she could talk to me how she did until i opened the door, which is pretty gross in itself if true, especially when there is not a single thing i found interesting special/attractive about her so idk where she would get such a stuck up personality from, she is as special as a foot, and doesnt look much different than one.) than i feel some additional guest service training would be very beneficial for her, cos as is you’ve lost me as a customer, how many more are you willing to lose before something is done? thanks for reading. i can give a description of the foot barista if management/corporate wants to reach out but i wont blast her like that, cos i actually have respect for others, i hope she learns how to! maybe then i...

Unfortunately, Starbucks is losing the customer service star. They'll make you a beverage any way you'd like it, except a BOLD house pour after 11am and roll eyes, charge you for every single extra step, and employ mgmt. personnel unable to speak clear, proper English, leave you driving away wondering, "what happened to my favorite daily ritual?" The prices are higher than I'd like to pay, but I enjoy the coffee. At Christmas time, I enjoy using eggnog rather than half and half as an accompaniment. Two out of six stores I've visited recently have tried to up charge seventy cents for about 3 to 4 fluid ounces of nog I requested in substitute for "breve..." When I mentioned at the 1st store that I wouldn't need the customary breve, the charge was removed.... Made sense not to pay for my "coffee compliment..." Eggnog OR Breve. Seems this should be All locations, but I've found it not to be which is disappointing. I stop by Starbucks pretty much daily and don't experiment with the "pricier" drinks, but definitely enjoy the basic "pour." I'm somewhat disappointed in the store mgmt across the board.... However, when I run across a good mgr, they're STELLAR!! Please establish standards on both the additional charges applicable and the quality of mgmt. To hard core regulars, it...

If this wasn’t my first experience with this Starbucks I would be giving a one star. I have pretty bad social anxiety and sometimes when I order at restaurants or drive-thrus I stutter a lot. Today I stuttered more than I usually do and it took me a while to get the words of my order out of my mouth. In between me struggling to speak I heard a sigh and then an exasperated “oh my god” coming from the other end, I could practically hear the eye roll in their voice. I’m not so much angry as I am just plain hurt. I’ve had to deal with much scrutiny for my stutter. The last place I expect to hear that is first thing in the morning when I’m just trying to get a coffee. It’s not a terrible inconvenience to just go to a different Starbucks from now on, but it is a shame. My suggestion is to either get employees that are less ableist or are at least smart enough to turn off their microphone if they need so badly to express...