Dunkin' — Restaurant in Springdale

HORRIBLE service- will never order from this location again. First of all, when I came in, the loud and ghetto cashiers behind the counter were laughing obnoxiously, which I found to be a little off-putting. When I was ready to order, I approached the counter and receive absolutely ZERO eye contact from the cashier; so I just decided to wait until she propoerly acknowledged me (this wouldn’t happen for several minutes, as she seemed to be “focused” on counting her drawer). She never offered an “I’ll be right you” or anything. Then, she looked up at me from her register and just glared at me, as if to say “what do you want?”. At this point I was heavily annoyed and snarkily said, “HELLO”, and immediately proceeded to tell her my order. I asked for a medium iced coffee with Butter Pecan flavor, to which she lightweight interrupted me by saying, “we don’t have that no more”. Grammar school, anyone? I then replied, “well what DO you have?”. She rolled her eyes and begrudgingly spouted of the list of flavors. I simply asked for Maple Pecan (which seemed to be the only fall flavor they offered).

I have 18 years of service experience and I must say that I found the service at the Tri-County location to be absolutely abysmal. There is no excuse for such poor service! Even if you hate your job, which I actually find understandable, you still have a duty to smile and appropriately greet the customer- even if it means faking it! If it were busy, I might have been more forgiving- but she was just down right rude, and it was NOT even remotely busy. I usually hangout for a little while and get some work done, but felt super unwelcome; so, I stayed for about 5 minutes and left. My inner gut had told me to just go to the Fairfield location, but this store was closer to my hotel....

So I went in to one of these GoCo Dunkin' donut establishments 2 days ago and it was 1 of the worst experiences of my life. It was because of the GoCo manager there at the time.

This experience here at the Tri-Co one, on the other hand - man you guys have just totally redeemed yourselves! It was absolutely wonderful.

That manager at the other store needs to come to terms with the decisions that she made that day, And what it costs in terms of social disruption, the damage of many reputations, the hindering of human thriving, and the list would go on and on if I sat here and thought about it. It would be impossible for me to say if that manager was really aware of how much damage she was doing, or if it's just one of those patterns that many of us run and we don't realize it. In any case, we need to have a conversation so that we can all do a bit of waking up.. That includes me. It would be plenty hard enough for our communities to come together to EVEN if institutions were to help us. And for the most part, they are not. (Some are stepping up and it is very very nice to see.) At a minimum, we would ask this of companies and organizations and institutions: get your feet off our necks

We can do it together...

Okay normally I don't like writing reviews and I hate writing bad reviews or giving bad reviews about places but this morning. I've about had it with this store I normally go once a week to get either a bagel and donut and coffee or a Coolatta well this morning I went to go and get my morning bagel and my Coolatta Cosmic this time well let's just say that I will no longer be going to this location at all my drink was not made correctly and yet again I am being charged extra for cream cheese when the last time I had got bagel with cream cheese on the side it had it in a cup and it was a huge amount compared to these dinky little ones that at their passing out now and no knife to use for when you say on the side definitely going from now on with A1 star rating at the store and I do not...