Update: Since my last trip to Cincinnati I can report to you that the personnel was amazing. Sweet, caring, professional staff. The lady at the dressing room was top notch. Thankfully, my experience this time around was great. I’m glad I gave it another try. The fitting room was a breeze. Owners and manager should be proud of the improvement they have made in the last 7 months. Highly recommend.
Original reviews: Great finds but management attitude (India) and their bogus 2 fitting rooms opened with a line full of people makes no sense. This is the first time I have ever been to a store that has such “rule”. Only one person on the floor so manager need to “monitor” to prevent people from stealing. Number one you are blatantly calling all customers thieves. You prefer for customer to walk out and not buy anything than open another fitting room is outrageous. Second of all, she can’t effectively monitor and do her job effectively. If they hired an additional worker just to do job of monitoring fitting rooms there would be no need to treat customers rudely. Specially when we are from out of state and...
Read moreAlthough I'm usually happy about my trips here. The last couple times the service has been sorry. They need to scrutinize their people a little better before putting them on the floor. A young cashier was ringing out my items and I noticed that the bill was a bit higher than I calculated so I had her go over it before she had completed the sale. She had over charged me for a dress that was half off. When I pointed it out to her, her response was "It's only $8 dollars"..... Seriously! That was not the point! I only but it because it was on sale. Don't be lazy! If it was her money she may have felt diffrently. On another occasion, if the store closes at 9pm. Why are we shutting off the music and rushing people out and their purchasing out at 8:45. I understand that the store closes at 9. That doesn't mean that the staff should be walking out at 9. We...
Read moreI hadn’t been in for several months, but today was the first time ever that I went in and left without buying anything. Prices have gone up. Items that used to be $9.99 are now $12.99 and $14.99 hoodies are now $19.99. The biggest complaint I have is the organization. I was looking in the size large pants/jeans sections and noticed that there were mediums and extra smalls mixed in. Tops were no different. I don’t think it’s the customers just sticking things wherever, it was way too out of order for that. I just don’t have the time to comb through all of the mis-sized items to find my size. I do have to say the store is very, very clean. I will be back at some point. Hopefully by then the size organization is a...
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