JJ's Grill Springdale — Restaurant in Springdale

If I could give this place a 0 I would! The worst customer service I have ever experienced. My family and I came from Houston and stopped here to get a bite to eat because the food looked great! When we arrived we were greeted with kindness and was informed that we could sit anywhere so that's what we did. We sat at the table for over 20 minutes without being greeted while several staff members continued to look at us and pass us up. Finally, I walked to the front to see if someone was serving in that area and was able to assist us. The young lady that I asked for assistance from did not even acknowledge me. Instead she turned around and began arguing amongst her co workers stating "It better not be me because I have already picked up like 2 or 3 tables and I'm not the only one here" and proceeded to walk off. I went back to my seat with the assumption that she was going to find someone to assist us. After 5 minutes went by a waitress by the name of Sonya came to the table with a VERY NASTY ATTITUDE! Didn't even introduce herself to us.Instead the first words to come out of her mouth was "What can I get yall to drink." She could have at least introduced herself. Nonetheless, we did not stay and eat because I didn't even want her handling my food with that horrible attitude. I will never come back to this...

$1.99 is an unbeatable price for margaritas, but the service was so poor. I should have taken notes of everything.

First we were asked our drink orders, the alcoholic drinks came quickly, although one of the four margaritas was wrong. Our waitress proceeded to offer the incorrect margarita to a man at another table. For ten minutes we were missing a sweet tea and three waters. There seemed to be lots of confusion over food and drink orders. When it came time for everyone to get their tickets, 4 of the 8 tickets were incorrect. The waitress tried again and still two were incorrect including mine which was only one regular margarita for a total price of $1.99. We sat at the table for at least half an hour trying to get our tickets figured out and everyone waiting for their card to get rung up. Never was any help offered to our waitress who was obviously struggling. I'm not sure where the buck stops.

I gave 2 bonus stars for how much we got to laugh at the whole situation and the memory we are left with. Service hardly...

I haven’t been to JJ’s much over the years. Not one of our regular spots. Me and the better half decided to go someplace new today and went in around 2:30. Was told to sit anywhere. They weren’t crazy busy or anything.

4-5 minutes later we haven’t had a single waitress come to take our drink order, even though 3-4 were just standing around in the back.

I told the bartender and saw she told the group of girls. Afterwards one started to come our way but stopped at another table to clean it. There were still at least two other waitresses standing around. Decided to leave but turned around to get a manager to tell him about my experience.

Yes I was a little hangry, but waiting 5 minutes for a dink order when you have 4 girls standing around is not a place I want to be a Patreon of.

If it wasn’t their table/turn one of those girls should have come and taken our drink order if our assigned...