KFC — Restaurant in Springdale

I don’t usually make posts like this, especially since I have a soft spot for the service industry…. But the “manager” at KFC on Thompson in Springdale has me LIVID this evening. After a memorial event for my nephew tonight, I drove through KFC to pick up a family meal. I ordered the family meal and 2 additional pieces of chicken. (Sidenote: 2 chicken legs is an additional $8 in this economy if you’re wondering 😅). Upon getting back to my house, I realized that they hadn’t given me the two extra pieces of chicken that I ordered. I also realized that one of the six pieces I did receive still had FEATHERS on it. I made a call to the location to tell them about the error. After telling the manager about the mistake and the feathers, all he said in response was “Ain’t no way there are feathers on it”. I assured him that I was looking at the chicken and there were indeed feathers on it. He just kept repeating “Ain’t no way. Ain’t no way”. Finally, I asked if he was accusing me of lying and told him I didn’t appreciate that accusation. He replied “I ain’t calling you a liar, but you’re not telling the truth.” He then told me if I wanted a refund I could come back there, and hung up on me as I was asking for his district manager’s contact info. On the way back up there, I reached out to the Sunset location and asked if they happened to share a district manager and if they could provide me with appropriate contact info. He said they don’t have the same management and he couldn’t help me. When I arrived at the Thompson location, the manager was on the phone with the Sunset manager and I overheard him say “yeah. She’s here right now” as he walked past me and didn’t acknowledge me. He returned and without saying anything, handed me cash (I paid by card). I asked him to acknowledge the feathers on the chicken and he attempted to gaslight me and tell me there were no feathers. When I asked what they were if not feathers, he told me to leave, pretended as if he was going to THROW the chicken at me and threatened to call the police. He then came around from the counter and bowed up to me, walking into my personal space and telling me to “just get out”… but not before calling me BROKE for wanting my money back for the food I didn’t receive. I’m blown away y’all. Maybe because I don’t usually make complaints. But this didn’t have to escalate like this at all. All he had to do was say “sorry about that, let us make it right.” I sincerely hope KFC reconsiders who they think is management material. I have the full video but can only upload...

I am saddened to right this review. I came to the door there is no sign and I was instructed to go to the drive-thru speaker is not working. I drive up to the window I can see employees inside noting nothing and laughing. I honk my horn no one turns around. I honk a little louder. They finish their conversation and finally come to the window. They take our order and tell us pull around and they will bring it to us. While we waited we say an employee come to the door and curse a man out. We have been waiting 35 minutes for my husband to have to go to the door as we see them still enjoying their time at work doing nothing to ask them how much longer. They tell him to pull around. He reminds them he had been waiting. They tell us I got you. Its coming up. We waited another 20 mins. Patience is a vital but being taken advantage of is unacceptable. This needs to be addressed by your corporate team. I am ashamed to see this for you. No one should have to see so much unprofessional behavior and pay for a meal. Needless to say I will not be returning to be disrespected and ignored. Nothing is ever that good. Please get a team that will do better, it is of paramount importance...

Sept 3. 2021 Don't bother going here. Waited 45 minutes for small order. Old Wings had been broken and covered in batter, so I had OLD BROKEN PIECES OF WINGS AND CUT-UP BONES imbedded in my wings. Could have had one stuck in my throat. Pieces of bone....... Lawsuit??? Called right away to talk with manager. Was told Manager Gerald could not come to phone, but would give refund tomorrow. Next day called, and Gerald is off today, but we have another manager today. So, showed the mess to the now girl manager, she said no Gerald here. She asked what I had done to wings when I got home to to make them like that. Really?????? Yeh, I broke them up so I could get a refund. I guess the burden of proof was on me. Asked for money back and she asked for receipt, which I never got, so she wouldn't give refund because it was against company policy. What?? Asked for owner's phone number and company number to no avail. Very condescending no name girl!!! Health Department will hear about this, as will Corporate. Franchise owner needs to do something...