Chadito's Mexican American Grill — Restaurant in Springfield

So my experience here was really bad. My wife and I went through the drive thru at night and when we got home we realized our order was wrong. I called the store and the young people who worked that night were extremely rude. One guy told me if I wanted my order redone then I should have called sooner. They kept passing the phone back and forth between the three of them and then hung up on me. When I called back to get their names so I could let the manager know what happened they hung up on me again. I contacted the owner when this happened. He apologized and acted like he was upset that a customer had been treated so rudely. He said he would send some coupons so that he wouldn't lose our business and that the night crew would be dealt with. He took my name, number, and address. I never received any coupons and I have not been back to this restaurant since this happened. I wasn't only treated rudely by the staff I was lied to by the owner. I will not give them my business and have let my friends and family know not to go...

Laying over in Springfield on our trip home and had Chadito's pop up near our motel so we decided to give it a try so we could sit and relax after getting off the road. Food was excellent (Sancho, taco salad, apple churro chips)! Prices were very good, as well. Nice menu variety and nice menu for toddlers (quesadilla.) Service was fine. Glad we checked our order before leaving because the chips and salsa we ordered didn't make the bag. Biggest frustration was that their dining room wasn't open. Wouldn't have had to worry as much about checking bags if we didn't have to get it "to go." Glad we did the "walk-up" instead of "drive-thru." We would eat there again. As mentioned, the food was great! Just hope that we don't have to take it back to a tiny motel room to...

I went here on my 30 min lunch had 2 orders the manager who took my order was rude after every item she asked if that was all. Yet she listened to nothing that I asked for I asked for no olives got olives, as I’m still ordering saying no onions she says oh it’s probably already done and it was just the way they wanted it. When I called to complain discovered the order taker was the manager. If your manners are like this what are you training your staff? Poor customer service and yes I’m done I’ll never return here again there are too many eating options to chose a small rude business...