Outback Steakhouse — Restaurant in Springfield

DO NOT BUMP MY REVIEW.... RIDICULOUS

First off the only redeeming quality of dinner tonight was our Server Mathieu S. The family and I arrived at 4pm Sunday the 25th. We caught wind of a promotion that was being offered and figured that it would be worth a shot of trying somewhere that we haven't been in a long time.

Upon arriving we were met with an overall bait-n-switch which soured many in our party. The offerings were different than the advertised promotion with many of them included an additional charge which was not what was promoted online. I informed the waiter Mathiew and he got the manager so that I could talk to her about it. The overall response that we got was an "Oh well, sorry", or the "Well I suppose if a dollar or two is going to be too much for you".... was not impressed and we were off to a bad start. Fast forward another 10-15 minutes after we placed our order and we start to hear cussing and screaming coming from the kitchen. We are hearing things crashing and breaking and then the fight happening in the kitchen spills out to less than 5 feet from where our group is sitting. As one of the cooks is screaming out F bombs and other obscenities I can't but help notice that my four year old whose sitting next to me is taking all the chaos in wide eyed.

After the cook leaves the establishment our waiter Mathieu comes over to apologize for what we witnessed on what was supposed to be a nice evening out with the family. But what we never got was the manager. She never once came out to us or any other guest that witnessed and heard the entire thing. At this point most the party wants to just leave but we stuck it out. After an hour and ten minutes after arriving to a mostly empty restaurant we recieve our meals. My meat was overdone, my uncles meat was overdone and tiny. My grandmother's and wife's were underdone for their liking. But still we stuck it out. Overall the food wasn't that bad just rather disappointing. The cheese cake that followed was also a highlight. Everyone enjoyed it.

However even with a few highlights there was far too many glaring issues for our family. The manager was extremely unprofessional and seemed to not care one bit about anyone's enjoyment of eating at the establishment. This was shown by the snarky comments in relation to the promotion bait-n-switch and the lack of care that the dining room just witnessed two of her chefs Duke it out right next to MY FAMILY.

If the franchise owner dosent care that this is how things are being handled then that's fine. To receive no apology or compensation is an absolute slap in the face to those entering this establishment.

We will not be going back. We will continue to enjoy other establishments as we normally do and the OutBack Steakhouse will leave a sour taste In our mouth.

Mathieu S. you did a fantastic job. You did exactly as you should have in that situation and I do hope...

I DO NOT RECCOMEND Disappointed... we live close by & have been here many times over the last 7yrs. I dont think I've ever left feeling like I got my money's worth & always end up months before I try again. Comically, this was the last experience I will force myself to endure. We went for lunch for a change of pace. It was earlier than normal as we've only ever gone in evening. The website said they open at one time & when we arrived a horribly hand written sign on the door indicated they wouldn't open till 30mins later than the website showed. No problem, the weather was great so we waited on the patio furniture in front of the main entry. We were left outside watching people walk back n forth till a few minutes after the little sign said they open... no biggie, we had time. We were 1st in the door but 3rd to place our order. We both ordered steaks that came a temp lower than ordered... not a huge deal but the mushrooms I ordered cooked on my steak came steamed in a bowl separately & were totally un-edible. After trying to eat approx 25% of my meal, in TOTAL disappointment I decided to call it quits while I was ahead. Not being a complainer looking for confrontation I asked for the check. I was utterly shocked when the lunch bill for us 2 with no alcohol drinks came to over $100... I laughed at how they added up the bill sharing with my partner but went ahead paid it... again, not one to be confrontational. (I'm positive that had I made a stink they'd have removed items or covered the bill but I payed the humor tax to remind myself never to come back.) I'm not one to talk bad of others & maybe I just have terminal bad luck here but time & time again the experience has been below even average expectations. I strongly recommend finding a better place to eat with good service, better food & fair prices. At least 1 of these qualities should be on par to earn your money but all three is a...

They have a serious problem with their website!!! Due to this restaurant can’t make a reservation or phone call to reserve seats beforehand, the only option is to sign in the waitlist from their website (link from their menu tab on the front page). However, when we arrived, the employees told us anything on the website does not connect to their system, which is super unnecessary. You either have a note states that the website doesn’t work or just delete the waitlist option from the website because without any notice, and consumers would have to waste plenty of time for waiting for new tables to get assigned. I believed they have been accused for this problem multiple times but no actions have been taken. There are a lot of people waiting just because of the misinformation from your website. People would have to wait for additional 30~ 45 minutes for their table. Next, they don’t have much issue with their dishes, but a bit too salty for me (based on personal preferences). I ordered a 13oz rib eye with extra marble ($37.99) and it’s as the same size of my hand (adult hand size). Whereas the can be more cautious of their steak doneness. I ordered medium (the middle of the steak is near medium) but the cap area seams rare, and I prefer the crust on the surface of the steak could be more crisp. Other dishes are quite simple and slightly above average. Overall, the workers are nice and friendly, but they have a serious issue with their website waitlist system. Hopefully they can make...