Best Buy — Local services in Springfield

To start SHOP ANYWHERE ELSE, army crawling across sandpaper is a better alternative to my time that attempting to get help at this location. My past couple experiences with Best Buy have been negative so I was apprehensive to do buisness with them again, however I purchased online to avoid the poor customer service I recived previously. Pretty much the same experience as ordering through Amazon but I needed the laptop fast and this was the fastest way and I needed it for school. This went off with no inceident as the Best Buy staff was minimally involved. However I had to return the computer due to slight damage with it. Best Buy with its incredibly short return window made it to where I had to use the Protection plan as it was only a few days past the return window. . When I took it in I knew it would be a exchange but the Geek Squad guy said he would have to send it off. Ok, not the best outcome for me as it would be a few weeks but it is what it is. Then I got an email from Geek Squad that it had to be exchange. Having previously had the displeasure of going here I knew it would be a difficulty to get an exchange. This is where things go from bad to the 9th ring of hell. Waited 30 MINUTES to get help only for them to tell me the laptop I was trying to exchange for was out of stock and quickly shuffled the credit to a charge card. When i asked if they could refund it back to the credit card he said too late he couldnt do it. Fine went over to the computer section to find a new one. Naturally there was no one around to help. So after a while of looking up specs myself and basically doing all the leg work on finding something right for me I accidentally tripped one of the alarms on the laptop I was looking at. It then took 10 minutes, so long other shoppers started complaining about the loud ringing, for someone to finally come and disable the alarm. Looking at the device again I accidentally set if off again to which the gentlemen rudely informed me to be careful with it as the alarms sensitive( I had been looking at other laptops that the alarm didnt trip). At this point I was done and just wanted to get a computer and leave. An employee comes up and asks if we were on the que. We werent but I had chosen a laptop that was more than the charge card and was ready to pay, all he had to do was take the box out and take it up front for us to pay. He then informed me that we had to be on this que noone had told us about. At this point we were done and so I told him dont bother to put us on the que and that since I had done everything else myself at this point that I would just put the order online. He then proceeded to follow us as we were leaving to ask if we needed anything else as we repedetly told him no. Then we( at this point stupidly) talked to the manager to see if there was any way to get the charge card amount back on my credit card as truthfully I was ready to eat the $200 protection plan just to never deal with this company again. This is when the manager informed us that we could SUBSCRIBE to their Best Buy plus member ship to get their extended return policy of 60 days( kinda scummy Best Buy). However if it ment I never had to deal with Best Buy again then this would be the Best $50 I had ever spent. To which he said the words I never want to hear " A team lead will be with you as soon as possible". Following this we waited 10 to 15 minutes before being helped. However after explaining the situation the lady helping us said there was nothing she could do as we sent it through Geek Squad. So in the end I still dont have a computer, and have a charge card with a buisness I never want to interact with again. I am in the same position minus all of my money as if I had orgininally spent $50 for that membership. My recomendation just use Amazon. You get a better level of customer service than Best Buy( none but thats better than Best Buy), better return policy and better...

On 7/24/24 I purchased a tablet online. I picked it up the next day and also completed a trade-in for the same model tablet that my son had accidentally broken. We are currently using T Mobile as our cellular services provider. I needed a quick solution and found this great deal on the Best Buy website. So, I made the purchase and went to my local store (3300 Gateway St. Springfield Oregon 97477) the next day.

Before turning in my trade-in for a $21.00 discount I asked the associate if the tablet I purchased online was compatible with my cellular provider. She assured me that Yes, it is and I will be able to insert my SIM Card and be able to use it with my T Mobile Service. Then it was at that point that I gave my tradeon to Best Buy only because I was assured that the tablet I purchased was the correct one.

When I got home that evening I called T Mobile and asked them if they could assist me and they told me that the table I purchased was not compatible and that I should go into a T Mobile store to make sure it was a table they could connect to their services. I then went to my local T mobile store and they assured me that the tablet I purchased from Best Buy was not compatible with their services. I proceeded to tell them that they assured me that it would. I then rushed over to the Best Buy store to make a return and was told that I could not be given my trade-in back but I can get a refund of the tablet. Knowing that I am still paying T Mobile for the broken tablet I told them that they had given me false information and that If I had known it was not compatible I would've never made that transaction for the trade in since I am still paying for that tablet under my T Mobile cellular plan.

I was very disappointed and upset that it was without the broken tablet and that they could not return it back to me since they initially provided me with false information and I asked them if they are sure that the table is compatible. I feel that it was not my mistake and was provided with inaccurate information. The person advised me to call customer service and they were unable to assist me and advised me to talk to someone at the store. So now it was twice that Best Buy had given me inaccurate information.

The next morning I went to the Best Buy store to try to solve the problem since we were leaving for the airport for a family emergency and my 6 year old needed a tablet. Again the store manager Gave me the same information and told me that she could not give the trade-in device back to me. Unfortunately, this was one of the worst experiences ever and I feel that Best Buy could have done so much better in this situation. I was provided with inaccurate information twice and several Best Buy associates seemed unwilling to help or empathetic.

Chances are that no manager will ever read this and even respond to me. I for one will never shop, promote and recommend anyone for purchasing at Best Buy. My hope is that someone does respond to me and tries to persuade me in not giving up...

After going here for the first time in years, to purchase a new gas stove, I can say with absolute confidence that Best Buy deserves to fail. What a scummy, unnecessarily bureaucratic, and time wasting endeavor.

The whole experience was horrible from beginning to end. We started by looking at stoves online, finding one that said that it was available in-store. We drove an hour and twenty minutes to get to the store, found the stove, and tried to get the attention of an employee to purchase one, just to get told that we weren't allowed to speak to them or ask for help like that anymore and had to go to the front of the store and request assistance from the "hospitality desk."

Right off the bat this is possibly the most toxic thing I have ever seen a retail store do, but we needed a stove so we followed the directions and went up and got on the list. Thirty minutes later we were still waiting, so I went back to the desk and asked where the employee who was supposed to help us was, just to get told in a very rude manner that we were in a cue and that they would get to us when they got to us.

We waited another twenty minutes before an employee found us -- at this point we were an hour into trying to buy a stove and had no stove. The employee checked the information and informed us they didn't have the stove in stock and that it would have to be ordered.

At this point we asked about the used on that was listed as available, so the employee wandered around looking for it before telling us it must not be at the store because he couldn't find it. So we asked what stoves ARE available for us to purchase and put in our truck and drive home with...because we were here to purchase a stove. They literally had a single purchasable stove available in the entire store, a way overpriced stove in a pile of other goods that cost about $1.200 -- one we had no interest in, as it was too wide and looked unnecessarily complicated for our needs.

We were informed that we would have to order one and that it could be shipped to our house once we paid a shipping fee because we lived so far away, or we would have to pick it up at the store...8 days from the purchase date.

Best-Buy literally lured us into their store under false pretenses, put us through an entire bureaucratic song and dance that was entirely unnecessary, wasted our time, and left us walking out without a stove to cook our family food on, because, although they had several varieties of stoves on display, none of them were purchasable items.

We will not be returning to Best-Buy ever again. Do not trust their website, it lies. Do not trust their employees, they do not care. And certainly don't expect a quick, refined shopping experience, the place was a horrendous mess and the employees looked as lost, frustrated, and fed-up as the people wandering around. I think Best-Buy has outlived its usefulness, as they have obviously fostered a toxic experience that seems equally as horrible for consumers and employees...