Verizon — Local services in Springfield

Just purchased an iPhone X. Aaron waited on me. He was about as helpful as a rock. Not friendly. Didn’t want to be bothered. I told him I wanted to buy the phone outright. It is almost 2 years since I bought my last phone. Just shy by about a month. He told me I was going to be charged an upgrade fee. When I questioned that fee, he told me that anyone that buys a new phone gets charged that fee because it is a new phone. What?!!

After making an Almost $1,200 purchase. We left the store with no receipt in hand. No bag. Just the phone box. He removed the protective cover without asking. When I got in my car to check out the phone, none of my info transferred.

I called the store. The kid that answered the phone was flippant about downloading an app to transfer my info.

Asked for a Manager, spoke to Ty. Bad attitude. 96% into his speech about not being able to transfer my info, he finally breaks out the apology for the info not being transferred. He too was very flippant. Annoyed that I would expect the info transferrred. Told me all I needed to do was download an app on each phone and walk through the instructions.

What happened to customer service? Why didn’t the salesperson ask if I knew how to transfer one phone to the other? Why didn’t they transfer the info. It is 2019 (almost) phones are what they do. Two employees told me how simple it was to transfer this info. If that is the case, why didn’t they do it? I am a 20+ year customer. Why do I have the loyalty to them. They certainly have no loyalty to their customers. I know you can’t escape the corporate bull*#%+ of Verizon, but, there are more than one Verizon store in Springfield, Mo. I would give one of the others a try.

In reading some of the other reviews, I can certainly relate to the techy superiority complex of the employees and assistant managers. That was definitely my experience.

Do me a favor, don’t give me the same canned response about how sorry you are and you try to give great service and thank me for my loyalty as a customer. Actually take a look at the consistent problem the customers are telling you are a problem at your store and do something about it.

There were 4 employees sitting down watching the football game while we were making our purchase. Maybe you could cut staff and do away with the upgrade fee. Maybe the person acting as management should actually manage and when there is time to watch the ballgame, he can cut labor costs and they can watch the...

One star is too much but you can't give zero.

Phone was on special, $100 off (I had to tell the salesman this. He didn't know). I bought it and yet when I looked online at what I would would be charged once I got home, it was shown as full price.

Then there's the "upgrade fee". No one mentioned this in the store. Just another way to gig the customer I suppose. You sign electronically and aren't shown what you're authorizing. You're simply told "sign here for the phone" then later "sign here for the sd card. You're not given a physical paper receipt. It would be for too easy to catch them trying to screw you if they gave you this.

I've been an Alltel and now Verizon customer for over 20 years and they simply get worse each year. The bigger they get the less they care. I long for the Alltel days. Those folks gave a shit. Verizon definitely has the attitude of "give the new customers the deals and screw the longtime loyal customers to make up for it."

I'm locked in for two more years now, unfortunately, but will definitely be shopping around with other carriers when the time comes. I'd return all the stuff and walk away now but I purchased add'l accessories from Amazon to the tune of $70.

Yeah, I'm sure if I walked into the store with all these add'l goodies, Verizon would reimburse me for them.

Oh, and lastly, I went to this store because it was corporate owned and not an authorized retailer. I guess I should've just gone to Russell Cellular since I can't imagine the experience could have possibly been any worse.

Oh, and one more thing, so many things were wrong that it's hard to remember them all... I was offered no assistance at all with transferring my contacts over to my new phone and getting the phone set up. so I remained in the store as I set the phone up in case I had any questions. When I did, the sales associates would just tell me I'd have to wait because they were helping other customers.

Complete fail on so...

Upon receiving my new phone in the mail I went to the Verizon store on 1286 E Battlefield Rd in Springfield, MO to get it switched over and trade in my old phone. I was immediately met with a gentleman who informed me that I had to pay $30 to receive any help and that it was for people "who didn't know how to transfer over phones on their own" I told him I needed to activate the new phone and he said that I could do that anywhere (like I am supposed to know that) Then began to walk away and I asked to talk to a manager. The "manager" was wearing a name badge that said specialist and his name was Brooks. I asked him if he was a manager and he said yes. Brooks told me the same thing, and somewhat tried to help but mostly just talked down to us. He then said that we can do our trade in at home. I told him the people on the phone said doing the trade in at the store is easier so i'd like to do that. Brooks then walked off without offering any other assistance so we just left. I still have not gotten the trade in situation figured out and would like if someone at Verizon would do their job. The customer service is abhorrent, the service I received at the brick and mortar store was also shocking. The way Brooks spoke down to me and my partner is inexcusable, not everyone is a cell phone expert when it comes to switching things over and I was under the assumption the sole purpose of a phone store was to help other people with cell phones. The dude also installed the lens protector with a massive smudge on the lens so that's $20 wasted on top of being double charged for the phone I originally ordered which is taking ages...