Schuler's Bakery Inc. — Restaurant in Springfield

Attempted to order a birthday cake for my son, nothing fancy. I was informed I had to choose one of the cakes from their book and that they couldn't deviate from the designs whatsoever. Frankly, none of their designer cakes were attractive or even close to what I was looking for. I asked if I could get just plain white icing with colored roses, trim, and writing. Again I was told I had to order a cake from the book. Back in the day, you could order a Schuler's cake with writing and roses, no big deal. Right now, apparently the policy is to not work with customer requests AT ALL. Their total lack of flexibility or willingness to work with me on a very simple request means I will be going elsewhere for my cake needs in the future. They need to remember that customer service is the most important thing when it comes to...

I’m soooo bummed. I’m not trying to get special treatment or anything but I live 30 seconds down the road and it was 758p and I didn’t realize they closed at 8p so I called really fast and asked if they’d stay open in time for me to get down there and they said if I’m in the parking lot at 8 they would let me in. It was 801-802p and they had locked the door and no one was in sight. For being a home feel type company they could’ve stayed open for two extra minutes considering I called and asked. Let alone the fact that they’re closed on Sundays now, which is tomorrow. That’s their busiest day to be open, what’s going on with this company and what they’re supposed...

I generally enjoy their cookies and love supporting local businesses. Especially ones that support our country and its troops.

My problem here is that I came in to order some red velvet cupcakes with bright orange frosting for my kids' bday 2 weeks in advance and was told that I must have the white cream cheese icing. That I could not pay more for orange. That food coloring could not be used to turn the white cream cheese icing into orange cream cheese icing.

Outright refusal. MUST. BE. WHITE. CREAM. CHEESE. ICING.

Ridiculous. and likely lost my...