Un Mundo Café — Restaurant in Springfield

One of the most uncomfortable experiences I’ve had at a cafe. Evidently the owner discriminates against disabled people and is very abrasive as a rule not an exception. I’m a USAF disabled veteran and current registered nurse and often go to coffee shops to document visits with my terminally ill clients.

Upon entering cafe I noticed tables in the back that were empty. After sitting for 3 minutes the owner Duke confronted me and said I was sitting at a reserved table. I apologized and moved to another small 2 person table that was empty. After about 5 minutes Duke approached me and said I needed to order something or had to leave. I stated I was using my own Wi-Fi, not going to use his bathroom and didn’t even have an outside drink.

Duke continued to defend his policy that only paying guests may be in his “public” space. I would’ve gotten something after I finished the work I needed to do but the unwelcoming demeanor really left me feeling pretty disgusted about the whole place and atmosphere.

Very abrasive and confrontational. Please be more welcoming to the public in the future Duke. Your attitude from the first interaction is no way to conduct business sir. I hope and pray when you need care you aren’t treated as rudely as you have treated so many less fortunate than you. Really shameful behavior!

Edit: His response expresses “sorry for his policy” but in my professional assessment, this owner lacks any empathy or sorrow for any discomfort or poor service he is responsible for. Disgusting really.

Again please just do better, don’t give apology likes that lacks genuine concern. Lastly don’t treat the public like they aren’t welcome in your public space. I should boycott and protest your establishment until it’s shut down but I have more...

i can’t wait to get a question mark under my review 😝:

this was ABSOLUTELY the worst experience ever. i got a drink, it wasn’t to my liking. i just didn’t like the taste, and i know i spent $6 on it and id like something else to drink. funny enough this was on my birthday, and the owner (i assume) POURED my drink into another cup and tasted it and was like “oh well this is how we usually do it”. I understand that, but after pouring out my drink you should at least offer to remake it. They didn’t offer me that, and I even was willing to pay the difference for another drink and I was just ignored. My other friends with me who were visiting from far away were in disbelief. I understand it was busy, but you don’t treat your customers that way no matter what! I ended up leaving and throwing out the drink, I had a free one at Starbucks anyways 😆. I like to support small businesses, but this was upsetting especially in...

a group from our agency to the Heritage Center, before leaving we decided to stop in and get coffee or a snack from Un Mundo Cafe, there was a total of 16 of us, every staff member was approached by the gentleman that was in charge of this establishment and told we were taking up too much of his space and we needed to make a reservation. We were paying customers just like everyone else that comes there. Why do we have to make a reservation??? Cause we're slightly different, we're not your everyday business person, we had money and was paying for the items we wanted. To be disrespectful to a group of people with disabilities is very uncalled for !! I hope when the good Lord sees you at the golden gate he doesn't judge you the way you...