The MacRay Company — Local services in Springfield

The only reason I gave this company 1 star is so that I could write a review. For the second year in a row, we have ordered merchandise as gifts for Christmas.Last year I placed my order in late October/ early November. The item arrived in February. This year after ordering the first of November, the item will not be ready by Christmas. I don’t know how they stay in business with these types of business practices.This unfortunately ( as far as I know) is the only place where our first responders can get their uniforms. You would think that a small business would want to assist these folks to the best of their ability. Sadly, that is not the case. I will never do business with this...

Ordered school clothes and they didn't have all the parts of the uniform the day we went to be fitted and make our order. They said they would call us when we could be fitted for the rest but never called. We're here on the last day possible getting fitted and make the order only to find out that they listed parts of the uniform we ordered wrong and then that missing part didn't come in a size we needed. Had a similar experience last year where we had to call them to find out about our order when they said they would call. They either need a better system for knowing who they're supposed to call and when or they need to stop telling people they...

If I could give this a zero star I would. I placed an order on August 24th here we are today November 7th. Still no product. When I placed the order the promised a 2 week turn around. The lack of communication sucks, the right hand don’t know what the left hand is doing. No one will take accountability for the miss communication. They even called and left a voicemail last week saying my shirts were ready but when I get to the location, I guess it’s not ready for some reason. They promise someone from management will call me and they would have my stuff finished by last Friday still nothing. (FAILED...