Cold Stone Creamery — Restaurant in Stamford

I am very disappointed with the way I felt while at this cold stone. When I walked into the store- there was one young lady assisting a women with her three young children. I patiently waited. As I was waiting, a second young lady walked in from the back with a box. Placed it on the counter and continue to do whatever it is she was doing. A third young lady walked out and was walking back and forth . Eventually she assisted me. As the first young lady wrapped up the customer, I was still waiting. Neither of the other ladies acknowledged me. Again, I patiently waited. When the first young lady finished with the customer - she proceeded to do something else. To include do another ice cream - and finish- which I later found out it was for herself. How do I know this? Once my ice cream was finally started and then completed, the first young lady was struggling with the register to ring herself out. I looked at the register and can see the employee discount applied to the transaction. There is no valid reason, or anything that can justify leaving me wait - WITHOUT at the very least acknowledging me. I cannot help but mention the only difference between the first customer and myself is our skin color. Further more, I will note it is also the same difference between myself and the workers at your location. Very disappointing to say the least. I am bringing this up to your attention, because I would hate for another customer to feel the way I felt today. A simple acknowledgement is all that is needed. I am still a person. ( the two stars are because the ice cream was...

i ordered a cake online and went into the store for pick up where one of the two men were on the phone and i had to greet the other one since he was just STARING at me. I get home and realize I have the wrong cake... no big deal it's just a cake. THAT IS UNTIL your DISRESPECTFUL staff called my phone. He was so astronomically rude I had to take the time to write this. He proceeded to inform me that I had picked up the wrong cake. which i respond, okay well that's fine i cannot come back to the store- i already am home and still have to get to the party i was attending. he then started to inform me that i asked for the wrong cake, and stated, that I said strawberry shortcake was mine, but I ordered the passion cake? All very true, BUT i do NOT work there! I don't know the name of ONE thing on your menu. I told the man that that is HIS fault- i didn't go to the back to get the cake YOU did. I gave you my first and last name- that should have been enough. This worker of yours had the AUDACITY to raise his voice at me and that is when i told him that it's HIS fault he grabbed the wrong cake- it was HIS problem, and HE needed to fix it. I then hung up on him. Try hiring people with better communication and customer service skills. I will be going to...

My family and I went back to cold stone after a while, I hadn’t been there for 8 years or so - we’ve been having store bought natural ice cream mostly at home but decided to give my kids the ice cream store experience for the first time by going there since I could remember the ice cream was good back then. OMG we ordered chocolate pistachio banana and mint chocolate chip ice creams. They tasted a bit artificial but they were average, I could feel they were not like before. Well yesterday evening we all had the worst stomachaches we have ever experienced. My kids got SICK too and took a while to put them in bed after trying to make them feel better. I checked the ingredients online and they are ALL so ARTIFICIAL, the pistachio ice cream even contains ethanol and NO pistachios at all! Very disappointed at how the quality there really has dropped over the years. Will not...