While waiting three hours for my vehicle roof rack to be installed next door, I decided to do the unthinkable and go next door to this McDonald’s. I very seldom go to McDonald’s. It’s nothing like it used to be. It is so sad to witness what was once a great company/product turn into what it is today.
I’m all about self-checkout and kiosks. It removes one part of the standard subpar service one receives nowadays. I attempted to order the egg McMuffin and sundae via kiosk. When it came time to finalize the order unfortunately, there were no number items to take and also confirm on the screen. Unfortunately, you must type in the number of the number marker that you take in order to proceed to payment. None of the kiosk had them. I was done dealing with this, so I went to the register and had to place my order at the register. Regina was the person at the register. She was very apologetic and professional.
The hot fudge system was not working. I was willing to pay the extra money and asked her to replace it with a chocolate shake instead. She did not charge me. That was very nice of her considering everything I was dealing with prior. Blows my mind even more is that the manager finally took the stack of numbers that was sitting by the register, and placed them at the kiosks. It would’ve been great if he placed them there earlier and none of this would’ve happened.
Again, it’s this type of environment that makes us stay the heck away from these businesses. We haven’t been going to places like this for the last...
Read moreTitle: Mixed Experience at McDonald’s on Beach, Stanton
My visit to the McDonald’s on Beach in Stanton was, overall, an okay experience, with room for improvement. The location of the restaurant is often frequented by homeless individuals. While it isn't unsafe, it's not unusual to be asked for a handout, which can be a bit off-putting for some visitors.
On this particular visit, I was in a hurry to catch a bus and decided to order a blueberry muffin via the app as I was en route to the restaurant. I arrived roughly 3 minutes post-order, expecting a quick pickup since the item I ordered was pre-made.
To my surprise, I was informed by the staff member at the counter that they were still "working" on it, despite the fact it simply required bagging. This caused a slight delay, with it taking approximately 10 minutes to have my order ready, which felt excessive given the simplicity of the task. Thankfully, I was able to make it to the bus stop, a mere 50 yards away, just in time.
On a positive note, the restaurant was clean, and I noticed the large play area, which was nearly empty at 9 am.
In conclusion, the service could definitely use some improvement in terms of efficiency, particularly for simple orders. However, the cleanliness of the restaurant and the facilities provided made it a generally decent experience. The McDonald’s on Beach in Stanton has potential, but needs to work on speeding up...
Read moreI visited this McDonald's place after more than a couple of years, hoping their service have improved. First of all, they never give their customers receipts for some reasons. When I visited them, it was around noon on a weekday. I was the only customer at the drive-thru, yet they asked me to pull forward and wait for my order ahead. Every other car that came after me was also asked to wait for their food ahead. I don't know why they do this, but I assume it is done to trick the system into believing that the orders were fulfilled immediately. Anyway, after waiting for 25 minutes, nobody delivered my food, so I had to leave my car and go inside to check what was going on. They couldn't find my order and started blaming each other for the mishap. I gave them my order again, and the manager said it would be ready in a minute. After a minute, they brought my order, but half of my order was wrong, and also, the condiments that i asked for were all missing. I had to send it back, and I had to wait another few minutes for my order to be correctly prepared. I live very close to this location, yet I always try to avoid this place as much as I can because of their bad service. I regret giving them a chance after a couple of years. I guess i will give them a try again in a few years, hoping...
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