Baskin-Robbins — Restaurant in Statesville

i LIVE IN CALIFORNIA. WHEN MY GRAND DAUGHTER WOULD VISIT ME SHE WOULD HEAD FOR BASKIN-ROBBINS FOR A CHOCOLATE PEANUT BUTTER ICE CREAM CONE. SHE JUST MOVED TO STATESVILLE, N.C. YESTERDAY, WHEN TURNING OFF THE FREEWAY TO TAKE PAPERS TO HER SONS SCHOOL(5 YR. OLD) A HUGH TRUCK DECIDED TO MAKE THE SAME TURN. ITS SIDE AND MY GRAND DAUGHTERS CAR ON THE DRIVERS SIDE MET. CAR DAMAGED ; MY GRAND DAUGHTER IS A LIVE, ! NOT MANGLED ! SO WE HAVE A LOT TO BE THANKFUL FOR , BUT EXACTLY HOW SHE WAS HURT, THO IN SOME PAIN. I'LL KNOW BETTER ANOTHER DAY. I'M CONCERNED. SHE IS NOT ABLE TO WORK, & THAT IS ANOTHER WORRY FOR HER, I'M SURE. AND THEN WHEN SHE STARTS TO RELIVE WHAT HAPPENED.. THAT IS ANOTHER ..... I THINK IT IS TIME SHE SHOULD HAVE SOME, LOTS OF BASKIN -ROBBINS ICE CREAM,.... IF SHE IS UP TO IT. EVEN JUST THE THOUGHT WILL MAKE HER HAPPY. SO, TOMORROW I WILL CALL BASKINS-ROBBINS AND SEE IF SOME ONE FROM THE STORE, COULD DELIVER ICE CREAM EVERY SO OFTEN. AS HER CAR HAS NO VALUE IN THE CONDITION IT IS NOW IN. I LOVE MY GRAND DAUGHTER; SHE IS QUALITY ;KIND, CARING, & BELIEVES IN DOING QUALITY WORK. AND TRUST WORTHY SHE LOVES PEOPLE. SHE DESERVES A TRIPLE DECKER ICE CREAM CONE. SHE'LL PROBABLY SHARE IT. ONE CAN TELL THAT GRANDMA ADMIRES HER. AAND IS SO HAPPY THAT THERE IS A BASKIN- ROBBINS NEAR BY. IT JUST DAWNED ON ME. SHE PROBABLY HAS ALREADY HAD A BASKIN-ROBBINS CHOCOLATE PEANUT BUTTER ICE...

We had to repeat our order twice at the intercom and 3 times at the window (it was 3 shakes) because the teenager taking our order was too busy playing on her phone to pay attention.

We waited about 15min for our order while the line behind us backed up.

Finally the teenage girl who couldn’t get our order straight walked by the window, noticed we were still sitting there, and stared pointing to our ice cream that had been sitting on the counter. She came to the window and tried to give us one cup of ice cream which WASN'T OUR ORDER.

We waited longer and finally they brought 2 milkshakes that were half melted and looked like they had just dumped ice cream in the cup.

I have had plenty of shakes from here and these looked horrible!

We asked to see a manager but of course no one was on duty.

If we’re paying $15 for milkshakes I expect better service than...

We walked in and first noticed the nasty the floors with dirt and ice cream all over. I wondered if I should even eat here. We walk up to the counter, the ice cream looked gross, not scraped down off the sides. The faucet was leaking water, a lot of water as if it was not turned off all the way. You can tell no one cares about this store. We waited and waited and no one came to help us. There were no employees in site. We decided to walk out. On the way out, there was a sign on the window that said "help wanted". They need more than that. They need a manager. The owner needs to visit this store to see what is...