McDonald's — Restaurant in Staunton

Place was clean..... However, donut sticks were cold. People don't mind waiting 2 min... Better than getting cold food. And they were actually cooked completely. They were puffed up, finger size and dense..... Funny as heck manager sitting on side complaining about a DM or someone coming in to open one of her stores 5 days a week... Well they should have opened today, because these kids aren't premaking all this food on their own. Must of had 6 hash browns sitting up there getting cold. Had 3 orders of donut sticks getting cold.... These were like eating sticks. 15 min since getting these, and managers still yapping and donut sticks aren't getting warmer sitting there. Feel bad for the next people getting theirs. Again the young guy working the counter was all over everything, did his job as...

Litterly one of the worst McDonald's I've ever been to. My mother before me ordered a French vanilla coffee with cream and sugars to be given a plane stale black coffee. When brought to the counter she was told it was an uncharted and she had to argue and make them look at her receipt a few times till they "fixed it" they added one cream and one sugar and no French vanilla to the same exact cup. Then I didn't get any silverware for my child's big breakfast with pancakes and when I asked if I could get some I was shoved a spoon and told that's all I could get. But the people right after me not forks and full sets of silverware (ever try a small child feeding themselves pancakes with a spoon and cutting them up with them.) The place was dirty, the staff extremely rude. It's sad how downhill...

I generally have fairly consistent service that is good at most McDonald's. Today was the exception. The manager who's reported name is Deb was abrasive, rude, loud, and not helpful. She made several nasty comments when I placed my ordrer. I paid for my order on the McDonald's app. I asked for lite ice. She refused to do this. She attempted to charge me again at a higher price . I had already paid for order using the app. Ronna? was pleasant and helpful. They told me that there have been numerous complaints about the manager already. Frustrated while trying to get a coffee. The phone line posted for dis satisfied customers had a full mailbox and would not allow for a message at 0600. Don't give business to this location until this...