Papa Johns Pizza — Restaurant in Stillwater

ATROCIOUS CUSTOMER SERVICE. My boyfriend and I love Papa John's pizza, but this branch's delivery system and customer service is atrocious. Our first negative experience was when we ordered our pizza and an hour later it hadn't arrived yet. Knowing they were probably busy, we called to inquire where it was. The employee said it had just left with the delivery man and would arrive shortly. About 45 minutes later it was delivered and we just counted it as a mistake they had made. Not a big of a deal. The straw that broke the camel's back, however was when we had ordered and then TWO HOURS LATER it had still not arrived. We called again to see where it was and the employee said "it was out with the delivery man". Well, then and HOUR AND A HALF AFTER THAT, it still hadn't arrived. At this point, we just wanted a refund. We called and asked for one and the manager apologized and said "the system crashed". (Well one of them was lying. If the "pizza was out with the delivery guy", it would have been delivered. But saying the system crashed is a BS lie, why would that affect our pizza if it was "being delivered".) Saying our pizza would arrive in 35 minutes instead and then not admitting a mistake was made is dishonest and NOT okay. LYING TO CUSTOMERS IS BAD BUSINESS. We'll be ordering from Domino's now. And if you don't want to be lied to and actually have your pizza delivered in under an hour, I suggest you...

Worse store I've ever experienced in my life. I ordered tonight at 10:49 pizza just arrived at 12:20am all I ordered was a medium with 2 waters. I mean seriously the staff and the manager could not be anymore horrible. I called and complained the first time she said (the manager) it was in it's way that she was sorry blah blah blah. 30 mins later till not here. Not to mention the store isn't even a block away from my apartments. So I call again. Get a guy this time.. which its NOW 12AM. HE tells me that the food JUST left the store. Completely different what what she had said the first go round. And that was the manager? You need to be shut down for how bad your customer service is. I keep calling and calling to get my food remade cause the hour and half late it got here it was old and cold and not for me. She told me to call back if it wasn't to my liking. Now they want to play games on the phone keep putting me on a endless hold or picking up and hanging up in my face. I am 35 weeks pregnant and all I wanted was some pizza with pineapples. Such a...

The staff at this location is fantastic, they make their food in a timely manner and have never messed up an order. They are very kind and good workers.

The 1 star review was because the company recently decided to have deliveries done through Door dash, which is a complete sham. Never once have I waited over 30 minutes for my pizza to be delivered, even on a Friday or Saturday night, but the last time I ordered it took them almost an hour to get my order to me, and I saw that the order left 13 minutes after I placed it. The door dash driver took 47 minutes to get to my place, when it is an 8 minute drive from my place to their location. The reason I was given was because "dashers making multiple stops may be delayed"

When the pizza got there, the dasher did not have it in a bag and it was soaking wet from the rain. Please go back to your driver's, they are better and do their jobs correctly.

Edit: Absolutely loving the owners response, review changes and after the explanation given I feel much better with my experience with our local...